First of all Adrian, can you talk us through the different products and services AMH provides?
As a specialist material handling systems provider we offer a complete range of products from conveyors, sortation systems and garment on hanger (GOH) solutions, through to mezzanine and structural steel installations.
The original focus of the business, however, was providing maintenance and service support and this remains our bedrock. Solutions range from annual maintenance contracts on a simple transport conveyor serviced by a mobile engineer, to a 24/7 fully automated warehouse solution serviced by a residential team.
The other key offering is Lifetime Services; this supports customers by maximising the full lifecycle of their systems and equipment. We work closely with clients to provide future proofing, including obsolescence and retrofit solutions.
What sets your company apart as a supplier in your category?
The UK is a leader in innovative material handling solutions and there are a lot of good companies out there. The feedback we get from clients, however, is that they love the speed of response and single point of contact AMH offers.
Complex material handling solutions require detailed planning, but there are always changes that have to be made on the fly. Our methodology ensures that we can react quickly to such challenges and provide the best solution given each unique set of circumstances. Naturally, we have to be cost competitive. But we also recognise the importance of having close, open and honest relationships.
Trust and flexibility are crucial. Large material handling projects can cause sleepless nights; our job is to take such concerns off our clients’ shoulders and add value wherever we can.
Customer service starts from first discussions and continues throughout the design, installation, service and ongoing maintenance of a project. Many of our clients operate 24/7 facilities, so it is important for us to provide the level of support to give them total peace of mind.
What business sectors are your customers in? Which industry sectors are growing fastest for you?
The majority of our work tends to focus on the retail, ecommerce, fashion, 3PLs, dry grocery and automotive suppliers markets. Although we have particular strengths in the retail fashion and ecommerce sectors, we are always looking for new opportunities to apply our knowledge and skills.
It’s no surprise that ecommerce continues to be the big growth area, with no signs of that changing in the short to medium term. Automation is also a huge opportunity as companies work to reduce labour costs, improve accuracy and increase delivery speeds.
Which of your core products and solutions are you presenting on your stand at IMHX? Are you launching anything new at the show?
Our IMHX stand will create a visually interesting showcase of key elements of a material handling solution. This will include a compact conveyor solution, complete with a vertical lift incorporating a powered roller conveyor bed and integrated tote transfer table.
In addition, there will be a 180 degree belt curve and powered roller conveyors using the latest energy saving technology. These feature state-of-the-art interface control cards that manage data and statistical information in line with industry 4.0, the current trend of automation and data exchange.
Why should busy professionals from the warehouse and logistics industry take time out to visit your stand at IMHX?
AMH directors will man the stand at IMHX; they are the people who will be involved with prospects from initial discussions through the lifetime of projects or relationships.
Michael, Mick and myself will discuss potential customers’ challenges and explain our approach, key strengths and core business verticals. It is important prospects get to meet the people who will be over-seeing their project from day one. From our standpoint, this is essential to building strong and lasting relationships founded on trust.
What do you see as the main benefits to your company from being involved with IMHX?
It’s a chance for us to engage not only with prospects, but also with our existing customers, many of whom will be visiting the show. There are also the networking opportunities in both sales and social environments during and after show hours.
Visitors to the show are often looking to find alternative suppliers and partners to support them. This offers us the ideal opportunity to talk face-to-face with people who are in the final stages of looking for the right material handling solutions provider to partner with.
AMH Material Handling is a systems integrator. As such, customers can talk with us about turnkey project solutions involving a wide range of material handling equipment including software requirements, without the need to engage and communicate with multiple parties. The last IMHX was 2016. How has your business changed since then?
Since 2016 our business has been extremely successful with strong growth year on year. As a consequence, awareness of the AMH brand in the UK has developed and demand for our services continues to grow.
The last three years have seen AMH successfully implement a wide range of projects and we have supported all our customers post completion.
Thanks to our key strengths of customer service and 24/7 support, this has resulted in a significant increase in interest from manufacturers wanting to work with us as a systems integrator.
Can you tell us about your major customer contract wins in the last three years? Do these represent new development areas for your company?
Our big successes have come from major contract wins in the retail, fashion and ecommerce sectors. All our customers are enjoying healthy year on year growth and they include successful global brands.
It has been rewarding for us to build fruitful relationships with all our customers. They are looking for innovative solutions to keep them ahead of the game and working with them is a motivating and enjoyable challenge for our team.
Which other countries do you operate in besides the UK? Which overseas markets are most important for you?
To date, our focus has been on the UK market. Plans are in place, however, to explore opportunities in both Europe and America. It’s important to stress, however, that at this stage we are in the early phase of a long-term business plan.
The lead engineers in AMH have a considerable experience working in Europe and the USA, so we will look to enter those markets when the time is right.
In the meantime, we will continue to discuss and evaluate overseas projects on a project by project basis.
It’s three years to the next IMHX. Where do you see your company going in that time?
The next three years is about growing the customer portfolio and strengthening existing relationships. We want to ensure that AMH Material Handling enjoys increased brand awareness and an enhanced reputation to attract new prospects.
Supporting our existing customers and ensuring that we are shortlisted for future projects is definitely a priority. All the team at AMH recognise the need to maintain a laser like focus with our existing customers so we continue to develop with them.
In addition, we have a plan to explore opportunities in other industries and will continue to strive to become more innovative with our integrated solutions.
Finally, our maintenance and support team is expected to grow in line with the expansion in the projects division. A linchpin of our business model will remain our 24/7 support which guarantees peace of mind to all existing and new customers.
CONTACT
AMH Material Handling
0121 550 4342
STAND NUMBER: 18M22
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