Thermo King has just launched ThermoKare across its European dealer network, which offers the most comprehensive and tailored service solution portfolio within the industry. The ThermoKare programme has been designed to meet the individual needs of a business, providing service solutions that have been customised with the specific operator need in mind.
The innovative portfolio of service solutions is intended to optimise the efficiency of any fleet, minimise operating costs and maximise the re-sale value of equipment. The products have also been designed to support and enhance daily business operations including maintenance planning, scheduling, invoice interpretation and general fleet administration, offering the end-user total peace of mind.
Ivo Birsak, Manager Service Programs and TotalKare for Thermo King comments: “We are delighted to bring to market the ThermoKare portfolio of service solutions, which have been designed to provide our operators with the most efficient and effective maintenance and service products on offer, which can be specifically tailored to meet the requirements of the individual business.
“We understand the competitive nature of marketplace that our customers and end-users operate within and we work hard to deliver solutions to ensure they can improve the efficiency of their fleets by minimising downtime, reduce operating costs by improving fuel efficiency through regular servicing and provide a cost effective service programme with no additional surprises when it comes to budgeting. The ThermoKare range of service solutions offers something for everyone and every business, and has been designed to also help eliminate non-core tasks from the day to day business operation.”
The suite of service solutions on offer via the Thermo King dealer network includes:
Offers an extended warranty plan for an additional second or third year on units, with the added benefit of technical inspections and maintenance, 24/7 emergency assistance and the Warranty Plus membership label, designed to ensure the unit is easily identified as a member of the programme.
This scheme offers premium coverage, with no additional cost during the warranty period for callouts or overtime for any incidents that occur outside of normal operating hours. Protection Plus offers a practical and personalised service, 24/7 emergency assistance and a membership label, ensuring that any Thermo King dealer will immediately recognise that the unit is covered by the scheme.
Allows for regular inspection of a unit at timed intervals by a local Thermo King dealer, designed to ensure the unit remains in excellent condition and offers continued exceptional performance. Additional benefits include practical and personalised service and a membership label, designed to make the Thermo King dealer aware at a glance that the unit is protected.
Designed to cater for customers who have workshops for conducting routine maintenance, this package gives the peace of mind of providing cover for all breakdowns and unscheduled repairs. Whilst also offering the operators with the additional facility of extended warranty coverage on major components. Other benefits include service reminders sent by ThermoKare to the dealers and an annual inspection by an authorised Thermo King dealer.
This provides operators with a cost-effective maintenance schedule, reducing the risk of unscheduled services and improving efficiency. It also offers immediate credit granted by the Thermo King dealer network, standardise prices, consolidated monthly invoicing with detailed reports and agreed service schedules for all units, with email reminders sent to the operator and dealer to notify of the next maintenance check.
This solution provides cover for operators on all scheduled and unscheduled services, giving total peace of mind. It offers all the benefits of Maintenance Plus and Assistance Plus, with no additional unexpected costs, as the package covers all the costs for parts and service – scheduled or unscheduled. Comfort Plus offers total flexibility with bespoke programmes catering for the operator’s needs, based on the number of units operating hours and contract duration. Additional benefits include detailed reporting by unit on all scheduled and unscheduled services, access to the service history through iKare customer website – all for one fixed monthly charge.
FleetKare Plus offers the most comprehensive service solution and can be combined with any of the other programmes within the ThermoKare portfolio. The package includes any one of the service contracts (Maintenance Plus, Assistance Plus or Comfort Plus) and a three year payment term on hardware. The programme also offers the additional feature of TracKing, the market-leading communication system for real-time monitoring of every unit’s movement. This provides operators with the opportunity to have the most effective service and maintenance programme, combined with the additional feature of being able to track and monitor the fleet’s operating costs and efficiency through the TracKing system.
As part of the service, contracts operators benefit from THERMO Assistance, multilingual 24-hour breakdown service, and iKare, the online database providing the opportunity for effective fleet management at the touch of a button.
All the service solutions outlined also include: centralised billing, reduced administration, immediate credit approval, access to over 300 authorised service points, expertise of more than 1,300 certified technicians, software updates and consistent use of genuine Thermo King Parts.
For more information on the ThermoKare portfolio of services visit a Thermo King dealer or email firstname.lastname@example.org.