Lucas Systems helps companies build a dynamic warehouse, empowering distribution centres to adapt and compete in constantly changing conditions. Using AI, machine learning, voice, and optimisation, we drive agility and performance. Unlike rigid automation, our flexible, software-driven approach evolves with your business, delivering cost-effective adaptability for the future.
Andre Lessa, Director of R&D at Lucas Systems speaks to Warehouse & Logistics News.
What are your best-known products/solutions/services?
Our focus is helping customers achieve strong results through a dynamic warehouse approach powered by our optimisation suite, and led by Jennifer™, the brain, voice, and orchestration engine of our solutions. We design people-first tools that are intuitive and integrate easily with existing systems. Our solutions feature multi-modal applications and span picking, slotting, intelligent order batching and path optimisation, palletisation and other end-to-end warehouse processes—all driven by voice, intelligent algorithms, and real-time decision-making.
Which industry sectors are your customers in and which ones are growing fastest?
Our customers span a broad range of industries, including retail, eCommerce, wholesale, food service, grocery, beverage, manufacturing, medical, industrial, and 3PL.
What are your most recent products and innovations?
Lucas Systems continues to evolve our dynamic warehouse solutions, most recently launching Best Pallet Matching, which uses proprietary, real-time AI-driven optimisation to dynamically batch multi-store pallet assignments, capabilities not achievable with traditional WMS logic. This exclusive approach to unit-of-work orchestration enables double and triple pallet picking with reduced travel, higher productivity, and improved accuracy, all continuously optimised and executed by a voice-enabled intelligence engine. Best Pallet Matching integrates seamlessly with existing WMS and enterprise systems, pulling real-time order, inventory, and location data without requiring changes to downstream pallet or store-ready requirements.
What are the major trends and developments affecting your category and your customers, and how are you responding?
Warehouse operations are, now more than ever, being reshaped by constant disruption from demand volatility and labour shortages to supply chain shocks and rising customer expectations. As a result, adaptability has become a top priority. In fact, a recent research study we commissioned, shows most supply chain leaders now view flexible technology as critical, yet many are still held back by rigid, purpose-built systems that struggle to keep up with change.
We’re responding by doubling down on a dynamic warehouse approach, and continuing to deliver flexible, software-driven optimisation solutions that adapt in real time. This shift isn’t just strategic, it’s financial. 62% of leaders in our survey reported 11–25% cost savings from adaptable automation. The direction is clear. Organisations need scalable, intelligent solutions that evolve with the business to stay resilient, control costs, and support long-term growth.
How does business in 2026 compare to previous years? What’s your strategy for succeeding in the current climate?
As evidenced in our research, business in 2026 is defined by far greater volatility and higher customer expectations than ever before. Companies are under pressure to scale quickly, deliver faster, and provide more transparency, without sacrificing service quality or profitability. Many are finding that traditional, rigid automation simply can’t keep up, often becoming a constraint rather than an enabler of growth.
Our strategy is centred on helping customers succeed through dynamic automation that adapts as their business evolves. By enabling self-optimisation, real-time visibility, and more flexible operations, we help organisations respond faster to changing demands and disruptions and deliver a better customer experience. Just as importantly, this approach allows our customers to innovate, introducing new services and capabilities that differentiate them in the market, so growth isn’t just about doing more, but about doing better for their customers.
Can you tell us about any areas where you’re currently making technical advances e.g., safety, sustainability, environment?
One interesting area we’re highlighting is at the intersection of efficiency and sustainability through our dynamic warehouse solutions. Customers might not initially realise we’re embedding sustainability directly into everyday warehouse decisions, whether it’s optimising task assignments to reduce energy use, leveraging AI-driven cartonisation to ship less air, or digitising workflows to eliminate paper. These capabilities not only streamline operations, but also measurably reduce carbon footprint, transportation emissions, and material waste.
At the same time, we’re focused on the human side of sustainability. By using intelligent slotting, route optimisation, and workload balancing, we reduce unnecessary travel and physical strain on workers, improving ergonomics, job satisfaction, and retention. The result is a more resilient operation that moves less, consumes less, and delivers higher throughput with fewer resources, proving that operational performance and sustainability can advance together.
Lucas Systems Ltd. (Europe)
t: 0289 600 2852
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