Breathe Technologies delivers 300% increase in productivity for consumer goods distributor, Ultimate Products with automated direct-to-customer fulfillment solution.
From local business to global success, Ultimate Products is an international brand house managing consumer goods brands, across 12 product ranges including household names; Salter, Beldray, Progress and Intempo. Having experienced revenue growth across each of the business’ strategic pillars, Ultimate Products has seen particular strong performance on its ecommerce platforms following the recent surge in online shopping.
As a result of this growth, the Oldham-based business has seen a rise in its direct-to-customer order volumes, highlighting the requirement for a more streamlined pack and despatch process to increase efficiencies.
“Ultimate Products is an ambitious and expanding business. As we venture into new markets and explore new channels, the complexity of our distribution centre processes have also increased. Customer demands are sky high and complex time consuming and manual systems were adding unnecessary pressure to our operations,” says David Bloomfield, Supply Chain Director at Ultimate Products.
Heavily reliant on paper-based systems Ultimate Products, who works with over 300 retailers across various countries, set out on its search for a software solution that would simplify its system for meeting different retailer requirements and manage the sheer scale of parcels going through its warehouse.
The main points:
-Time consuming and manual operational process
-Heavy reliance on paper based systems
-Managing large volumes of printed paperwork daily resulting in inaccuracies
-Errors from an evolving workforce
“Mornings in our warehouse were spent matching courier labels to invoices, then separating them by SKU, before we could even begin to pack the product,” adds David. “The repetitive and manual nature of these tasks, meant there would likely be a higher margin for error. We needed to get rid of this complexity and administrative work from our warehouse operatives, so we could increase the number of parcels packed per hour.”
With a clear need to increase the number of parcels packed per hour, per operative Ultimate Products approached Breathe Technologies to provide a software solution that would achieve increased efficiency in their operations.
David notes that early on they realised a traditional ‘off the shelf’ solution wouldn’t tick all of their boxes. Flexibility was key to choosing a software automation partner.
“Initially we were drawn to Breathe Technologies because of their depth of existing customer experience, which gave us confidence in the proposed software solutions. However, the flexibility offered by Breathe’s software solution to meet our requirements stands out by far. The ability to provide a software platform that is hosted on our network, gave us confidence that even if the internet connection was lost our system would not go down. Likewise, another key selling feature was the company’s flexible license model; it is more cost effective solution for us in the longer term.
“Choosing a software solution that can handle the complexity of our operations and scale accordingly, will ensure we meet future growth targets,” comments David.
Ultimate Products implemented Breathe Out: A software enabled process improvement solution from Breathe Technologies. Specifically designed for companies reliant on manual order fulfilment, Breathe Out ensures greater volumes and increased productivity, for flawless parcel delivery.