Logistics companies are being hit by hidden extra costs when refuelling, according to The Fuelcard People. Steve Clarke, group marketing manager, said: “Countless firms fill up every day without realising that their fuel card suppliers have raised prices, imposing an additional transaction charge. Although only a couple of pounds each time, it mounts up. Even a company with just a dozen vehicles could pay thousands more over the course of a year.”
The transaction charge issue became headline news during 2013, when customers took to the Internet to claim that a fuel card company had introduced transaction charges without warning.
“We had a lot of calls from logistics firms wanting to switch to us,” said Steve Clarke, “because we have always insisted upon clarity and transparency. Many of these told us that they had not been properly informed about the other supplier’s new charges. We are still receiving calls from companies who have only just noticed the extra costs on their invoices.”
Steve Clarke urged logistics firms to check their fuel card invoices for transaction charges and other hidden extras. “If you don’t like what you find,” he said, “ring your dedicated account manager and complain. If you don’t have a dedicated account manager, but are expected to queue for a random call centre operator, take that as yet another sign that it is time to switch suppliers.”
The Fuelcard People deals with the refuelling concerns of commercial road users every day. It helps them to find the best refuelling deals through a range which includes commercial rate fuel cards valid at BP, Co-Op, Emo, Esso, Gulf, Shell, Texaco, Q8, Jet, Gulf, Spot, Murco, Morrisons, Tesco, Pace and Moto filling stations, as well as on the Diesel Direct (Keyfuels), MyFuel and UK Fuels networks.
The Fuelcard People
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