There is no escaping logistics; it is the lifeline that keeps Britain’s businesses operating smoothly. The expectations companies put on logistics providers to increase the speed and effectiveness of their services have increased significantly in recent years, to the point where, for many, deliveries arriving the day before they needed them would be ideal. It is clear that there is a demand for bigger and better services from Britain’s logistics companies. In order to meet customers’ needs, providers must be constantly looking for new and innovative ways to ensure their products solve the problems being encountered by logistics in the 21st century.
One delivery revolution which has taken place in recent years is the growth in flexible locker-based collection points, of which ByBox is the market-leading provider through its smart logistics service. Businesses across a whole multitude of sectors can benefit from a flexible, scalable, 24/7, 365 days a year delivery service, having parts picked up and dropped off at a time and location convenient to them.
Technology has also significantly streamlined the supply chain process. For example, ByBox’s unique Thinventory™ supply chain management system provides complete transparency for customers over the entire delivery process. Assets can be tracked in real-time, providing added peace of mind and giving asset owners complete control over their stock and deliveries. It provides 100% visibility to clients on the status of their order, from picking and packing through to delivery and returns.
Given the pressure put on businesses to service their customers, logistics providers have to be as efficient and transparent as possible to match and exceed customer service expectations. Making sure the back-end infrastructure is as aligned to these customer demands as possible is crucial in a pressured and competitive business landscape.
ByBox’s Thinventory™ system is currently used by numerous clients to have equipment, parts and tools sent to wherever they are needed. These parts are sent either to ByBox’s distribution hub in Coventry (or one of eight distribution centres around the country) where they are consolidated and delivered overnight through ByBox’s in-night delivery network to the engineer’s drop box location pre-8am. By using ByBox, these clients have saved their engineers mileage, money and fuel costs; costs that can amount to millions.
On top of this supply chain management, clients can also benefit from ByBox Technical Services (formerly echo), allowing broken or obsolete equipment to be replaced and repaired in a similar and cost-efficient manner. ByBox’s qualified engineers attend the job and can return items back to OEMs or suppliers by dropping them back off at a local locker. They are then dynamically routed back to the originator, creating a faster return loop and ensuring they arrive at the correct final destination with total traceability.
The impact of this supply chain model is not just economical but environmental. ByBox delivers multiple items to individual drop boxes, reducing mileage. It also only delivers at night, further reducing fuel costs as it avoids peak traffic times. Finally the engineers themselves have less distance to travel and also reduced waiting time to collect parts, allowing them to also lessen their environmental impact.
It’s essential that logistics companies help Britain’s businesses to operate smoothly. ByBox recognises that driving traceability (and therefore efficiency) in the supply chain is of paramount importance in achieving this. Only through implementing a smart logistics delivery network can businesses ensure that they continue to meet the growing demand of Britain’s consumers.
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