As the longest established specialist Distress Load Management (DLM) service provider in the United Kingdom, spanning some twenty-years, Oakland International has consistently delivered reliable and efficient recovery solutions when product safety, when in transit, is at risk.
Developed in response to an increasing need from customers, hauliers, suppliers and insurers experiencing load issues, anything from product moving in transit, theft, human contamination, temperature abuse to relabelling, Oakland’s specialist DLM solution recovers on average 85% of affected product from going to waste and landfill.
Incorporating a CCTV monitored rework area and dedicated multi-temperature chambers providing storage for any work in progress and in-quarantine product, with instant digital reports ensuring rapid information transfer flows to key stakeholders, Oakland International is leading the way in this specialist field.
BRCGS accredited and designed to handle large volumes, Oakland’s DLM service provides a same day or next day treatment of distress loads, addressing the issue of food waste and certified disposal. Trusted by major insurers as they can choose to attend Oakland’s site to witness the entire inspection process, they can personally verify exact waste and consignment recovery levels. All conforming stock is topped, security taped and reloaded back onto the cleaned and sanitised vehicle for onward delivery to its original destination.
Oakland International’s Customer Excellence Manager for DLM, Demelza Prothero explains: “Oakland is an expert at processing and saving stock, with all facilities, systems and processes fully BRCGS accredited and audited, and approved by the Environmental Health Office (EHO), we work alongside insurance companies on large stock loss claims producing comprehensive reports for each distress consignment, with both customer and insurer receiving a record of consignment breakdown, actions taken, as well as product percentage recovered.
“When recovery isn’t an option then we provide disposal options within the same 24 hours window timeframe which makes life a whole lot easier for both the customer and insurer.”
Hauliers are responsible for transporting a diverse array of goods across the United Kingdom from sofas, coffee machines and pharmaceutical goods to perishable products of dairy, meat, and other fresh foods, so it is essential they receive prompt assistance in the event of an issue, as maintaining product freshness and quality during transport and distribution is paramount.
Added Demelza: “Our process of work provides our customers with the confidence that their stock is being handled with the greatest of care, typically recovering over 85% of affected product.
“Stock deemed non-conforming due to contamination, human interference, or damage is initially quarantined in line with Oakland’s HACCP procedure before final disposal and a certificate of destruction provided.” Working with UK and global businesses of all sizes for over two-decades, a spoiled or distress load can be a costly problem for any business and the environment and sadly a frequent occurrence across all industries, costing a significant amount of time and money.
A sustainable business with an environmental and social conscience, aiming to be the first business within their sector to reach net zero, Oakland International is a Certified B Corporation and an equal opportunities employer, a total supply chain solutions specialist, and a leader in direct to consumer, case consolidation, contract packing, storage and distribution, food tempering and brand development support for all types of food, servicing diverse markets across the UK and Ireland.
Comments are closed.