ITAB is a leading global provider of innovative end-to-end solutions for the retail and related industries. Our comprehensive range of services includes tailored software, front-end solutions, and advanced technology designed to enhance operational efficiency, security, and overall business performance. ITAB work closely with our clients to create engaging and seamless consumer experiences while driving growth and profitability in a competitive market.
VP Solution Design UK & Baltics
Ian Lane, VP Solution Design UK & Baltics at ITAB speaks to Warehouse & Logistics News.
Can you please tell us more about your role at ITAB?
As the Solution Design Lead for the UK & Baltics region, my team and I specialise in developing consumer-centric, data-driven solutions that provide measurable results. By harnessing insights, trends, and data sets, we ensure our tailored solutions align with our customers’ strategies, meet their needs, and provide a return on investment.
Can you tell us a bit more about ITAB and the services you provide?
At ITAB we help our customers elevate consumer experience whilst streamlining and securing their operations. Our objectives are to enhance service levels and consumer satisfaction while at the same time reducing costs and increasing operational efficiency.
While ITAB’s reputation for designing, developing, and delivering outstanding store environments is well-known, our dedication to understanding our customers has inspired us to expand our offerings. Today, our comprehensive retail solutions encompass the entire value chain, ranging from warehouse deliveries to innovative checkout systems that minimise shrinkage. With our extensive know-how, experience and an encompassing range of solutions, we find the most appropriate way to co-create with the customer to help improve business operations end-to-end.
We prioritise delivering solutions with measurable results, offering services from initial scoping to on-site installation, and maintenance. Our commitment to continuous improvement ensures our solutions consistently generate a solid return on investment for our customers.
What sets your company apart from the competition?
ITAB are a European business with global reach which allows ITAB to incorporate experiences from many markets and to transfer those insights into new innovations. ITAB operates in more than 25 countries and territories across Europe, North and South America, and Asia, with owned manufacturing facilities in many of these regions.
What is one of the key warehouse solutions/products or services you offer?
One of our most value adding and scaled solutions for distribution centres, is our fully automated gatehouse system.
In any business there will be operational challenges that create unwanted friction, that slow down processes and increase costs. Our solution is fully customisable and identifies a vehicle as it arrives at a distribution centre, provides automated access control and gives a bay number to the driver. In addition, the multilingual interface provides clear instructions and the ability to outline key health & safety guidelines specific to the site, improving on-site safety for all colleagues.
All of this is done seamlessly and executed automatically 24/7, which means the inefficiencies of manually entering data is a thing of the past. We are proud to say that our solution has streamlined and simplified operations for both drivers and warehouse operators for a range of retailers, including Asda, Tesco and many more.
Can you tell us about any recent customer projects and how you helped the customer meet their challenges?
ITAB are proud to have supported one of the UK’s leading grocery retailers, ASDA, in leveraging technology to enhance traffic flow and operational efficiency. In collaboration with Asda, ITAB have successfully implemented an automated on-site booking and log-in/log-out system that effectively manages the end-to-end flow of vehicles, drivers, and cargo.
Our Automated Gatehouse has helped achieve a seamless traffic flow, whilst improving security, onsite management, and efficiency. The OnRed platform offers a fully integrated portal that grants access to comprehensive analyses of all depot deliveries and a fully controlled entry approach to each site.
Numerous customers have reported substantial annual ROI after implementing our smart solutions across various locations, resulting in considerable savings and improved operational efficiency.
What industries do you support?
Our speciality is the retail sector; however, we understand that this is a market that is extremely competitive, and margins are tight – so we can leverage our experience of reducing operating costs across a wide range of sectors across the logistic industry.
What other Warehouse solutions, products or services do ITAB offer?
ITAB offers a range of solutions to support your needs, from entrance and exit systems and digital communication to asset protection and smart lockers. Our secure lockers safeguard valuable assets, such as headsets and scanners, allowing for efficient tracking and reduced loss or damage. This optimised storage solution enhances colleague productivity and ensures tool security and is another example of a very positive and noticeable return on investment within 12 months of implementation.
Can you tell us about any areas where you’re currently making technical advances e.g. safety, sustainability, environment?
Automation, loss prevention, and operational efficiency are key focus areas for us. We provide market-leading solutions addressing our customers’ challenges, enabling them to excel in their respective markets.
Sustainability and circularity are at the core of our daily operations, ensuring we contribute to a greener future while driving business growth and success. By prioritising these elements, we create long-lasting value for our clients, fostering a more responsible and efficient retail environment.
What are the major trends and developments affecting your category and your customers, and how are you responding?
Retailers across industries prioritise maximising availability and enhancing customer experiences. By implementing easy-to-understand systems and streamlining shopping processes, businesses aim to create a seamless experience for customers. The emphasis on “faster and easier” extends to distribution, ensuring efficient stock delivery to stores. Ultimately, the goal is to minimise complexities and offer a smooth, hassle-free experience for all.
What is next for ITAB & your goals for the future?
The future is exciting, working in such a fast-paced sector means that ITAB play an active role in helping develop new innovations that continue to push boundaries and support the existing day to day challenges. Our track record in improving operational efficiencies and multiple cost savings across distribution centres, provides a clear direction of travel in supporting logistics professionals, the same way we do in physical stores.
ITAB
01442 419419
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