One of the things that always strikes us are the different levels of supply that our customers prefer. On one hand we have those who are simply looking for us to supply and install a temporary building. And then we work with organisations of all sizes who ask us to take care of everything, from design and planning right through to maintenance.
How it all starts… Smart-Space has the kind of infrastructure that can manage exactly what the customer needs. It almost always begins with a site visit from one of the sales team – a conversation to establish what the building will be used for, a site survey and a quotation.
Shaun Stephens, our UK Sales Manager, has been with the business for several years and his time-served understanding is incredibly valuable when it comes to advising our customers. “Sometimes I can see exactly what the customer is asking for but know it won’t work for any number of reasons. It’s my job to find a solution that’s as close as possible to their vision but that will also tick all the boxes in terms of planning, application and health and safety” said Shaun.
Going to site… Then our site survey team looks at the logistics in a little more depth, factoring in use, utilities, boundaries and any unique information that relates to the site. Planning permission is something we undertake regularly but equally can be managed by the customer if preferred.
Picture this… If the project needs drawings we have skilled CAD designers who can show the building elevations from every angle – it’s very useful for the planning permission process and also the customer’s own general project planning.
Bringing it all together… There’s a lot to do in terms of project co-ordination: from making sure we have the correct materials and installation supplies, installation teams scheduled (with accommodation if necessary), health and safety assessments and other paperwork, any plant or equipment needed and the appropriate vehicles. And, of course, all of that has to co-ordinate with the customer’s plans as well.
For aftercare… our maintenance team, headed by Sam Stokes, responds quickly to any customer requests and they also work with customers who have a maintenance contract with us, making sure the buildings continue to be fit for purpose. It’s a well-oiled machine!
Ultimately, this is a system that works seamlessly and serves the business and its customers very well. Because of the way it’s set up it means customers are perfectly able to pick and choose which elements they want to include in the service. And that works well for everyone.
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