Service Geeni is owned by KCA Holdings, who first created enterprise level service management software in 1984 and launched its first Service Geeni service management SaaS platform in 2016. Serving customers worldwide they are based in Greater Manchester with Development Teams in the UK and India.
Gary Jones, Sales Director at Service Geeni speaks to Warehouse & Logistics News.
What are your best-known products/solutions/services?
At Service Geeni we’re best known for helping medium to large service management companies maximise efficiency and service delivery through our leading SaaS platform. We do this by giving the right insight, to the right person, at the right time.
Which industry sectors are your customers in and which ones are growing fastest?
Key sectors are industrial machinery and equipment, materials handling, lifts and medical device equipment. We’ve continued to grow a strong and diverse customer base particularly in the materials handling sector which consists of a number of sub-sectors with differing requirements. We’re seeing accelerated growth here as more of our customers in these sub-sectors embrace technology and recognise its link to efficiency and their future growth.
What are your most recent products/innovations?
• Self Service Reporting
The value of self-service reporting is massive for customers. The ability to interrogate their own database and develop a report on whatever data in whatever format they want when they want is highly valued because it puts them in control and really helps their decision making so it can have a significant effect across a whole organisation.
• iPaaS Integrations
Helping customers switch from custom written integrations to using an iPaaS platform gives them the ability to integrate with any solution without the risks and costs associated with custom integrations. Once you’ve done one iPaaS integration it changes the customer mind-set and opens up access to a whole range of other applications to enhance performance with minimal risk, cost or delay.
• Integrating with Telemetry Data
This enables assets to send telemetry data (i.e. usage and status data) back to the operational software, highlighting what needs to be done such as bringing a service forward, ordering in a new part in advance, communicating error codes and problems to enable pro-active maintenance and with that you get maximum uptime.
What are the major trends and developments affecting your category and your customers, and how are you responding?
Automation is a major trend. As margins are being squeezed, our customers are looking to automate parts of a process to improve efficiency, enhance customer experience and reduce admin. Whereas previously automation was just focussed on efficiency now it’s far more common to be driven by rising customer expectations.
Across all of our customers a trend that’s continued post-covid is the shortage of skilled engineers. This shortage has led to a focus on how to maximise employee satisfaction and retention. Service management applications such as Service Geeni have a big part to play here. When engineers have a well-planned workload, the correct parts in their vehicle and no paperwork you make a big difference to their day. Mobile versions of service management software have transformed the way engineers work and companies that invest in good tech are using it to increase job satisfaction and retain their best engineers.
Can you tell us about any recent customer contracts and how you helped the customer meet their challenges?
We had recent feedback from a client who specialises in warehouse automation including storage and retrieval, order forwarding, robotics, picking and sortation systems.
Service Geeni’s solution resulted in increased data accuracy, reduced administrative headcount, improved operational service levels through system integration, reduced engineer administrative tasks with automated time stamps, improved service accuracy with bespoke checklists, and allowed for a complete shift to a paperless operation.
What’s the latest news from your company?
We recently secured a £5.3 million minority investment from BGF, one of the largest and most experienced growth capital investors in the UK & Ireland. This will drive ongoing software design and development whilst continuing to deliver more benefits to both existing and new customers.
Service Geeni
t: 0330 088 0802
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