HIVE360 is championing a new model of employment administration, leading the way in innovating employer engagement.
CEO
David McCormack, CEO, explains how the company’s solution is transforming business’ people strategies, boosting productivity, cost savings, recruitment and retention.
What does your role involve?
I lead the business and provide strategic and tactical support for each team – sales, compliant payroll solution, employee engagement, financial and accounting matters.
I have regular meetings with clients, partners and prospective clients, and head HIVE360’s senior management team that includes our Head of Marketing, and Head of Sales. Together we manage operations, and drive business, sales, development and marketing strategies.
How would you explain the culture at HIVE360?
HIVE360 is all about growth. We believe personal and professional growth are built on dynamic partnerships with honest and passionate people. Our culture reflects this and is captured by our values:
1. People first
There’s no greater asset than people. People are at the heart of our business.
2. Innovation never stops
Energy, commitment, collaboration and creativity breed continuous innovation.
3. Passionate about engagement
We’re building a buzz about employee engagement, making it achievable for all businesses and work life a better experience for employees.
4. Reputation is everything
As trusted experts and business partners, transparency, best practice, and compliance are key.
5. Collaboration brings the best together
We believe growth comes from fusing the best of knowledge, expertise, people and technology, and work to ensure we make this happen.
How does this culture assist your clients’ requirements?
We know every business depends on its people for success. Healthy, motivated, happy employees unlock growth potential.
Working with HIVE360, clients benefit from solutions and tools that put employees front and centre.
Our solutions are driven by innovation that addresses, supports and solves the biggest issues employees face – such as cost of living, the growing issue of mental health in the workplace, general employee wellbeing challenges, HMRC compliance, cost efficiencies, recruitment, retention, ever-changing legislation – to achieve high employee engagement that maximises productivity.
Do you have direct contact with customers?
Establishing and nurturing customer relationships is essential. Spending time discussing a client’s own business delivers valuable insights, and informs how we can add value, and support their business, operationally and strategically. I regularly meet customers, and join our engagement and business support teams on monthly, bi-annual, and annual client review meetings.
How is HIVE360 growing in the UK?
Since launching in 2016, HIVE360 has had a significant impact on the shape of employee and temporary worker engagement by helping clients become employers of choice, giving them an edge over competitors, and a solution that helps attract and retain the best talent.
Demand for our services has grown.
Our customers include privately-owned businesses with an average of 250-plus employees or workers. We processed just under 500,000 payslips in 2022, are seeing average total app sessions of 70,000/month across all client portals, and delivering over 90% average engagement rates for clients.
To support this, we have expanded our team and introduced strategic service teams, including Engagement, Pensions, Payroll, Compliance, Customer Experience.
What solutions does HIVE360 offer?
HIVE360 brings an innovative approach that streamlines client’s payroll processing and pensions administration, reduces operational costs, and enhances employee experience.
Our outsourced payroll services are fully HMRC and GLAA compliant, focused on delivering improved and enhanced strategic payroll support for permanent employees and temporary agency worker standard PAYE payroll.
Typically clients see a boost to their bottom line of around £100 per employee per annum in the first year of outsourcing PAYE payroll and benefits to HIVE360.
We design a solution to suit every individual operation, whether clients want to fully outsource payroll, improve on payslip communication, or boost employee wellbeing benefits and support. There’s no setup cost, no capital outlay, and the way we work minimises disruption.
We create and manage a bespoke, individually-branded employee pay and benefits app as standard for each client. This app, Engage, uniquely brings everything together for employees with one single sign-on, significantly boosting engagement levels with the myriad of employee benefits and wellbeing support provided, as well as training, pay and pensions communications. Available in 120 languages, it provides extensive employee benefits through My Health, My Money, My Discounts, and My Work features.
What makes HIVE360 unique?
HIVE360 works with clients to create cost savings on payroll, pensions administration and benefits, with a focus on supporting their people, employee engagement, productivity, improving process efficiencies, reducing overheads, and adding value.
As champions of employment administration, HIVE360 is leading the way in innovating employer engagement via our suite of employee benefits that match individual business requirements and ‘bridge’ the relationship between an employer and its workforce.
HIVE360’s approach to employment support includes HR legal advice, workplace pension management, and award-winning training provision.
What sectors do your clients work in?
HIVE360 works for owner-managed and SME businesses, permanent and temporary recruiters in almost every sector, including logistics, manufacturing, retail, private care, security, facilities management, hospitality, and agriculture.
How can your solutions help?
We partner with clients to enable them to support their workforce on the biggest issues. This begins by helping them kickstart their engagement journey, tackling attracting, engaging and retaining the best talent. Our solutions help them become employers and recruiters of choice with a strong differentiator in their market. We help them support their people through the cost of living crisis and the health challenges of modern life via the hundreds of resources, tools and money-saving discounts on our employee benefits app.
How future proof and flexible are your solutions?
Our approach is a robust solution that’s in step with evolving legislation such as IR35 and the Good Work Plan. Because our solutions are our own, we can be responsive and flexible with timely enhancements and additional features, especially important for employee engagement strategies and benefits.
What new services/solutions are you offering for 2023?
We are shortly launching our Engagement Hub; a powerful analytics and communications platform for clients, enabling a detailed view of real time usage and engagement across their app. It includes a communications platform where they can launch surveys, updates and recognition messages directly to individuals, teams or their entire workforce.
Do you cover the whole of the UK?
HIVE360 operates nationally from its Birmingham office.
HIVE360
0121 661 4851
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