With the expansion of warehousing in the UK continuing at pace, the Industrial Projects team at Hörmann UK are busier than ever, with 2022 seeing order books for industrial doors and loading systems at their highest level ever. There’s no doubt that the growth in the market has presented very real challenges to all those involved, however with over 80 years’ experience in the manufacture of industrial doors and loading technology, Hörmann is ideally placed to respond.
Not only are Hörmann able to provide a complete range of equipment, but more importantly we have the capability to offer a concept to completion solution. With the experience and resources of a multi-national organisation to hand, Hörmann is able to provide a complete service from initial consultation through to design, installation, and long-term maintenance support; an all-encompassing support package setting it apart in the market.
For both new build or refurbishment projects, Hörmann offer the most extensive product portfolio available on the market including dock levellers, loading houses, dock shelters and industrial doors. Whether it be an off-the-shelf product or collaborating with customers to develop specific solutions, the fact that we design, develop and manufacture all of the key components for our loading systems and doors in-house places us in a unique situation. This ensures the very highest standards in terms of quality and inbuilt safety, together with the assurance that components have been designed and tested to work together. It also removes the reliance on third party suppliers and places us in a strong position to get product to the market and help mitigate sudden surges in demand.
The Hörmann team are always on-hand to provide support and advice throughout the whole build process, from planning right up to final building inspection. Assistance in reviewing calculations, detailed product drawings, specific site requirements and finalising all designs is all part of the partnership and service offered. Access to all necessary technical specifications and manuals is provided, alongside our online Architects Programme which can be used as a platform to obtain technical information. During installation we ensure timely delivery to site, and we only work with fully trained partners. A designated Project Manager will provide on-site inspection at regular intervals throughout the installation process.
Second-to-none service, and maintenance support is provided by our team of in-house service engineers who are all experts in their field. Hörmann UK are able to provide a fully national call-out service which offers 24/7, 365 days a-year availability, together with an impressive 4-hour response time. Working closely with clients our teams can provide up-to-date information and advice on how loading and door operations can be adapted to reduce the risk of downtime, accidents, or potential damage. If a certain type of fault is occurring frequently, our service engineers can work closely with clients and can draw on global experience to design and develop a bespoke solution. This is part of our commitment to building long term relationships with our customers throughout the whole lifetime of their logistics operation.
Whilst our service engineers are the visible face of the service operation they are backed by a whole team behind the scenes – a large department working to ensure that on-site operations are fully supported. The launch of our Training Academy in 2019 is part of our commitment to support the next generation of engineers through free first-class training and support.
There is no doubt that the continued growth in the market will present opportunities and challenges for all involved. Working with the right partner to achieve demanding objectives will be vital, with Hörmann able to provide the total package; exceptional guidance, support, products and after service – we make the real difference.
To find out more about Hörmann dock levellers visit hormann.co.uk or call 01530 516868.
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