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Leading parcel delivery firm DPD has been named Service Provider of the Year at the Parcel and Postal Technology International Awards 2020.

Described as ‘the standout performer’, DPD scooped the top prize at the 12th annual awards, designed to recognise the most innovative developments in the postal and parcel industry. The award ceremony took place at Parcel+Post Expo Virtual Live event, on Tuesday October 13.

DPD UK won the Service Provider of the Year award ahead of an international shortlist including Australia Post, Omniva (Estonia Post) and LibanPost, the national post office of Lebanon. The judges praised DPD’s rapid growth and position as the go-to carrier for retailers who value a personalised home delivery experience. The award also acknowledged DPD UK’s Design Space, the in-app forum that consumers can join if they want to suggest, share and vote in polls on new ideas to improve the DPD experience.

The news comes less than a week after DPD won five Motor Transport Awards, including Customer Care, Home Delivery Operator and Urban Delivery Operator of the Year.

The Parcel and Postal Technology International Awards are judged by a panel of 20 senior international experts and other winners on the night included Swiss Post, Doddle and Bpost, the state-owned Belgian Post Group.

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