American Airlines cargo and passenger teams in the Italian city of Milan have won the company’s Customer Cup for the first quarter of 2018. Earlier this month the airline celebrated a decade of connecting New York and Milan and in August this year its cargo operations will expand into a new 5,000 sq metre (54,000 sq feet) facility at Malpensa Airport.
Sales Manager for South Asia,
Middle East, Africa and Southern
Europe), Donatella Carnelli (Sales
Manager AES Italy representing AA
Cargo) Laura Cattaneo, (Cargo
Operation Supervisor), Marcello
Cortesi (Operations Director WFS –
Italia), Emanuela Francone (CFO
WFS) and Michela Grasso (Cargo
Agent WFS).
In a ceremony at the airport, teams from both sides of the airline’s business were rewarded for meeting and exceeding targets set. For the passenger team, departure reliability, turn dependability, baggage performance, customer feedback and overall customer experience marked them out from other international stations in American’s global network. On the cargo side of the business onboard, hand posting and specialist product performance helped to deliver the victory.
Presenting the trophies were Richard Muise, Director of European Operations (passenger) and Richard Hartmann, Regional Sales Manager for South Asia, Middle East, Africa and Southern Europe (cargo). “Winning the Customer Cup is no small feat. It’s a testament to your continued dedication to our customers, to running a great airline and doing a stellar job of representing American in Milan,” said Richard Muise.
Adds Hartmann; “The fact that both our cargo and passenger teams have won these awards at the same time is a tremendous showcase for how the two sides of our business can work hand in hand and come out on top while delivering great service to all our customers”.
Comments are closed.