Over the last 12 months, Hörmann has seen a significant rise in demand for its maintenance and repair packages. The manufacturer has won a number of new contracts to service both its own doors, curtains and loading bay equipment, and other brands’.
This surge could be in part down to an increased awareness of the role regular maintenance can play in safer operations, an area that has been a major focus for the whole industry in recent years. Many businesses have made a noticeable investment in protecting their equipment from accidental damage, which in turn helps to reduce emergency repair call outs.
Alan Jenkins, commercial director at Hörmann, commented: “We’ve seen a big increase over the last decade in things like bollards to protect doors and protective barriers around racking system columns. Overall the logistics industry has become much safer but there’s still potential for improvement.”
There are still many business owners, however, who aren’t aware of the true importance of regular maintenance when it comes to health and safety planning.
Alan added: “Many companies think that because they have a certificate stating that their door complies with current Health and Safety legislation, and CE certification, that they are covered as far as the Health and Safety Executive is concerned. But this is clearly not the case!
“We read about more and more prosecutions against company owners, where harm to persons has occurred and can be attributed to lack of maintenance on operational equipment.”
Consequently, for companies that do opt for a service and repair package, good recordkeeping is vital. Businesses want to be able to easily demonstrate that their products have been fully serviced, showing what repairs may have taken place and when any parts have been replaced.
To assist with this, Hörmann’s team of service engineers are equipped with tablet computers that provide instant access to the customer database through a secure web-based service. Engineers are able to update service and asset records in real time, simplifying audit trails and meaning technical staff can spend more time on site helping to keep customers’ equipment in good working order.
With the logistics industry under growing pressure to maximise safety, efficiency and profitability, maintenance and repair agreements are becoming increasingly popular. After all, no business wants to deal with costly call-outs, should key equipment fail.
For more information on Hörmann’s service packages, contact the team on 01530 513000.
Tel: 01530 513000
Email: info@hormann.co.uk
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