Spares & Accessories – TVH UK

Parts & Accessories is the one-stop shop for material handling, industrial and agricultural equipment parts and accessories. The unequalled know-how of TVH’s parts division is reflected by a database of more than 20,000,000 article numbers, of which well over 500,000 references are in stock.

Rental & Equipment consists of 3 divisions: Equipment Division, Rental Division and Service & Repair Division. The Equipment Division sells used lift trucks and aerial work platforms worldwide and in Belgium also new ones. With its short- and long-term rental of lift trucks and aerial work platforms, the Rental Division is active in Belgium, the Netherlands and other European countries. The Service & Repair Division is only active in Belgium. In addition, TVH also has the ‘TVH Training Centre’ where driver trainings and technical courses are given.

With a workforce of almost 4,000 people and subsidiaries on all continents, TVH is the ambitious worldwide market leader in replacement parts and accessories for material handling and industrial vehicles, used lift trucks, used aerial platforms and internal handling equipment and also new machines for the Belgian market.

TVH sets the benchmark for continuous innovation and excellence in quality and service in this segment of the industry and remains fully focused on delighting customers and stakeholders.

TVH is committed to providing a true one-stop shop experience and continually strives for operational excellence through innovative business practices and never-ending measured improvements.

TVH is committed to fostering a challenging and rewarding environment for its employees who keep in mind teamwork, growth & development, creativity and initiative.

Everyone within the organisation, regardless of nationality, religion, culture or background, supports this mission and these values.
Danny McAllister, General Manager TVH UK & Ireland, spoke to Warehouse & Logistics News.

WLN – First of all, what does your role involve day to day? Has it changed since last year?

I am GM of the UK operation continually developing our customer base and involved in every aspect of the business. My role evolves all the time as we integrate our new products which this year has been fantastic.

WLN – 2013 – How was it for you?

An excellent year where TVH really hit the ground running with the build up and our hugely successful IMHX show in March. The momentum has continued leading to a great 2013.

WLN – How has the Forklift Trucks Spares & Accessories category been performing this year? What do you see as the most significant recent developments?

Our performance in introducing new products within the accessories category has been tremendous with the rewarding introduction of the new range for telehandlers, the Maxi Sweeper.

WLN – Have you moved into any new business areas in the last 12 months?

We are continually expanding into all new areas, one this year that has had a massive growth is within Ports and Harbours where TVH are providing their expertise in material handling providing spare parts to container handling customers worldwide.

WLN – What was your biggest investment to improve your business this year? What else have you done?

Our biggest investment has been in people. With our expansion growth increasing , the workforce has grown at the same pace and will continue to do so.

WLN – How are your existing products and services doing? Have you developed or upgraded your existing products and services recently?

TVH’s reputation with our products and services has in 2013 been greatly enhanced with the systems that we use which are continually been upgraded to meet our customers requirements.

WLN – Have you launched any new products or services, and how are they performing?

MyTotalSource has been a great success in allowing our customers total access in obtaining information through the webshop on availability of spare parts and accessories, where you can send offers and place orders, online and 24/7.

WLN – What’s been your company’s single biggest achievement in business this year?

Our organic growth with investment in new people driving the business forward.

WLN – What was your favourite business moment in 2013?

Achieving all the goals that were laid down at the beginning of the year. Plus the sea of happy faces on our stand at the end of each day at IMHX !

WLN – Do you operate in any other countries besides the UK? How are you getting on there? Have you gone into any new territories recently?

We operate in over 170 countries and we have 20,000 customers from TVH Belgium.

WLN – Have you won any awards recently, or been accredited to any new standards?

At the 19th ANAPAT-convention in Madrid (23-24/05/13), TVH was awarded an important prize for its interactive webshop MyTotalSource. The interactive webshop for inquiring about and ordering parts, was praised as ‘Innovation in the sector of Maintenance and Aerial Platforms’. The jury commended the system as a trump card for rental companies allowing them to offer their customers an even better service.

WLN – Can you tell us about your major projects this year, and what they involved?

One of the exciting and most successful projects this year was to major on the Industrial Equipment division within TVH, building and enlarging our customer base for parts and accessories in the Aerial Work Platforms, Scrubbers & Sweepers and Attachments .

WLN – Can you tell us about your plans for 2014? Where do you see your business going?

We have a couple of tremendously exciting plans to evolve our business in 2014, all to be revealed very soon.

WLN – Are you looking at taking on more staff or expanding your premises next year?

TVH is constantly looking into exploring different possibilities or markets and invests in extra staff where required. A continuously growing worldwide company.

WLN – Are you exhibiting at any major trade shows in 2014?

Big exhibitions in 2014 (at the moment planned): Interclean (Amsterdam), CeMAT (Hannover), Apex (Amsterdam), TOC Europe (London) Vertikal Days (Merseyside).

WLN – What other headline news from TVH can our readers look forward to reading about in Warehouse & Logistics News next year?

The innovative approach in how we deal with our continued expanding customer base and how we service their business.

Phone: 02476 585 000

Email: sales@tvh-uk.co.uk

Web: www.tvh.com

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