Super fast-track delivery from Hörmann (UK) Ltd

To further its customer service offering, Hörmann has launched a new super fast-track programme for its standard industrial sectional doors that guarantees delivery to installers within 15 business days.

Another feature of the super fast-track programme is the rapid availability of certain replacement panels. These panels can be ready for collection within 48 hours, or if delivery is required within 5 working days. This means damaged doors can now be repaired quicker than ever before.

The delivery of made to measure doors, from factory to trade customer within 15 days, is the latest addition to the high quality service from Hörmann. 24/7 breakdown and accident repair alongside routine service and maintenance programmes has proved to be a significant growth area for Hörmann, as more and more customers see the benefits of manufacturer backed support.

Increased awareness of regulatory issues has also fuelled demand for this back-up. Hörmann has responded to this by introducing a real-time reporting and recording system. The linking of the tablet computers carried by the service engineers to the central system also creates a database of equipment or assets to ensure that maintenance schedules are met in a timely fashion. Importantly this system will keep records of all actions and recommendations in one place, creating a simplified audit trail and ensuring that the correct data is always on hand for insurance and risk assessment purposes.

This recording and management reporting system has been developed to encompass all loading bay equipment and industrial doors whatever the make, as Hörmann engineers now offer service and repair options for all your loading bay and industrial door needs.

The super fast-track programme is the latest step in a process of continual improvement that is designed to meet customers needs, helping to maximise both operational efficiency and safety.

Hörmann Group

Tel: 01530 516888

Email: info@hormann.co.uk

www.hormann.co.uk