Hörmann has just rolled out a real time service support system that links the customer service centre and engineers through hand held devices.
As soon as an enquiry is made to the office based service team, a service job can be created and an estimated time of arrival issued almost instantly. The linking of the tablet computers carried by the service engineers to the central system also creates a database of equipment or assets to ensure that service schedules are met in a timely fashion. Importantly this system will keep records of all actions and recommendations in one place, creating a simplified audit trail and ensuring that the correct data is always on hand for insurance and risk assessment purposes.
For the engineers, direct access to this data will help to speed up diagnosis of any issues and flag up any site specific information, helping to streamline the service provided.
The introduction of the new CE marking regulations is another reason why this system will not only save time, but will also deliver peace of mind, with all the relevant data readily available to check that all equipment is compliant with the latest regulations.
This system has been developed to encompass all loading bay equipment and industrial doors whatever the make, as Hörmann engineers now offer service and repair services for all your loading bay and industrial door needs.
Hörmann Group
Tel: 01530 516888
Email: info@hormann.co.uk
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