NetDespatch has helped fine wine merchant Tanners Wines streamline its order fulfilment through expert integration and money saving automation. A leading provider of IT integration solutions for postal and parcel carriers, NetDespatch has enabled Tanners Wines to integrate their Maginus Warehouse Management System with their parcel carrier Station Couriers, an APC Overnight depot.
The integration allows order details to be transferred instantly and accurately, eliminating the need for manual data entry, reducing administration costs and risk of human error whilst improving service.
Tanners Wines ship thousands of bottles of wine, champagne and spirits each month and staff had been entering consignment details manually, a time consuming process which was prone to human error. Tanners utilised NetDespatch’s web-based import and labelling technology (Velocity Connector) to import order data from the Maginus Warehouse Management System. This allows for their labels and shipping documentation to be instantly printed, ready for their local APC Overnight depot to collect. Tracking information is then available to be viewed online.
NetDespatch’s integration experts evaluated the process at Tanners to establish the solution that would provide the maximum efficiency. The solution provided by NetDespatch means that when an order is processed at their Welshpool distribution centre, the label is automatically printed.
With its iconic headquarters in Shrewsbury, Tanners Wines is an independently-owned, family-run business dating back to 1842. Approximately half of Tanners’ sales are to quality-minded hotels and restaurants and half to private clients and corporate customers such as Universities, colleges and companies across the UK. Selling to both private and trade customers, Tanners utilise various online sales and mail order channels in order to make its good widely available to its customers.
“Reliable delivery and tracking services are vital in maintaining good customer relations and the integration by NetDespatch with our Maginus Warehouse Management System is saving us a huge amount of time. With an increasing volume of orders our pick and pack operation was being held up as we tried to cope with data entry. Now with automated data export and label printing, improved efficiency and greater address accuracy have really helped boost service levels,” says Nick Hamer, Finance Director at Tanners Wines.
NetDespatch
Matthew Robertson
Tel: 01978 367475
Email: delivermore@despatch.net
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