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Sanderson is proud to be the chosen software solution provider to Clientbase Fulfilment. Working together in partnership, Sanderson and the Elucid multi-channel software system support Clientbase in the day to day management of their fulfilment operations, and their future plans for business growth. The Elucid multi-channel system offers comprehensive and flexible warehouse management functionality designed for all sizes of B2B and B2C businesses. Functionality includes automated inventory management, product traceability for goods received and despatched, over 15 standard carrier interfaces, Zonal picking and Radio Frequency (RF) task managed picking solutions.

Clientbase uses Elucid primarily for sales order management, warehouse management and payment processing and has successfully streamlined its operational processes and increased its efficiency using the system. The flexible scalability of Elucid is key to supporting ‘peak’ periods both for sales and returns. Other benefits include complete visibility of activities across the business, improved management and client reporting and increased opportunity for up-selling and cross-selling.

“Elucid is functionally rich and user friendly, and it’s praise indeed to be able to say a system is so intuitive and easy to use. It helps our efficiency, keeps call times down and keeps talk time down.” – Rob Smeddle, Sales Director, Clientbase Fulfilment.

The Elucid multi-channel software solution from Sanderson is used by many companies like Clientbase that need a robust and dependable IT system, to process sales orders from multiple channels and integrate back office operations, an effective end to end business solution. Elucid provides cross-channel integration and offers your customers Choice, Convenience, Consistency and Customer Service via a single system. By integrating your sales channels, Elucid helps increase order values, order frequency, customer satisfaction, response times and helps grow your most profitable customers.

Other key multi-channel customers include Thorntons Direct, Healthspan, Axminster Power Tool Centre, Joe Browns and Scotts and Co.

See our Clientbase Fulfilment Interview on page 8

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