Unipart Technology Logistics (UTL) – part of the Unipart Group and a leading integrated technology logistics, repair and supply chain services provider – has added Virgin Mobile to a customer portfolio that includes Vodafone and Three, creating 70 new jobs. UTL fought off major competitors to win Virgin Mobile’s reverse logistics business and will deliver repair, refurbishment, call centre solutions and repair avoidance using ‘Universe’ – UTL’s industry leading repair and returns diagnostic system.
Claire Walters, Managing Director, Unipart Technology Logistics said; “Our innovative reverse logistics solutions have delivered clear benefits to our existing customers. In our proposal, we were able to demonstrate to Virgin Mobile that we not only have proven expertise, but that we truly understand the current and future needs of technology customers, and their marketplace. Virgin Mobile was really impressed by our track record of driving continuous improvement through the use of the Unipart Way – Unipart’s approach to business that consistently reduces waste and creates opportunities to do more for our customers.- and by our people, who are passionate about delivering a great experience for Virgin Mobile customers.”
Virgin Mobile was seeking an innovative and progressive team who understood not just the technology marketplace but also the company’s ongoing requirements. Steve Rounsley, Supply Chain Director, for Virgin Mobile was convinced by the 10-year reputation that UTL had built as one of Europe’s largest repair and refurbishment operations in the technology sector. His confidence in the new partnership has been further strengthened by the fact that, in the first two months of operation, UTL has significantly reduced Virgin Mobile’s cost base. Commenting on the contract he said:
“It is clear that UTL fully understood our requirements. More than that, they completely understand the technology market place and, by demonstrating creativity, innovation and operational capability, have already far exceeded Virgin Mobile’s expectations, moving quickly to achieve real cost efficiency improvements in our reverse logistics business.
“We have been hugely impressed by UTL’s fresh-thinking, their commitment to hitting challenging targets at year end and by their people. We know UTL people care as passionately about getting it right first time for Virgin Mobile customers as we do.
“We are confident that UTL is the ideal partner to transform service and reduce costs for Virgin Mobile’s returns and repair model and we are genuinely excited by the potential that this partnership promises in a challenging mobile market place.”
Unipart Logistics Managing Director Frank Burns said: “Winning this business in such a highly competitive market demonstrates not only our capability but also our commitment to creating jobs in the UK.”