CEVA Logistics, one of the world’s leading supply chain companies, has been awarded a three-year contract to provide a white glove two-person home delivery service to Multiyork, manufacturer and retailer of high quality upholstery and cabinet furniture.
Following a competitive tender, CEVA will now be responsible for the daily transfer of manufactured items to a dedicated 2,990 sq m warehouse at Mendlesham, Suffolk. CEVA then contacts customers to arrange a convenient delivery date using CEVA’s National Customer Call Centre in Manchester. The projected 16,000 home deliveries per annum will be performed by a combination of CEVA’s shared user home delivery network, CEVA Home and six core delivery vehicles to provide a seamless customer offering.
A number of key factors encouraged Multiyork to select CEVA, including high quality delivery processes, overall customer contact and service and CEVA’s long standing relationships with other high quality furniture retailers. They were also impressed with the involvement and commitment by CEVA’s senior management to deliver a professional home delivery service.
CEVA’s white glove delivery service includes placing the furniture items in the customer’s room of choice, disassembly and assembly if required, and the removal and recycling of any packaging from the customer’s home.
Mark Duff, Manufacturing and Logistics Director, Multiyork commented: “As part of the tender process, we visited some of CEVA’s home delivery operations and were impressed with the attention to detail and efficiency of their operations. CEVA demonstrated their ability to provide the highest levels of delivery service and customer care that Multiyork’s products and customers demand. Working with a supply chain specialist has allowed us to focus more directly on the manufacture and retail of high quality furniture.”
Andy Fitt, Senior Vice President, Contract Logistics, UK & Ireland, CEVA said: “We are delighted that Multiyork selected CEVA as their logistics partner. After visiting CEVA’s home delivery operations in the UK and meeting the team who will ultimately perform the home delivery services, Multiyork was more than satisfied that their products and customers are in safe hands with CEVA.”
The furniture is manufactured to order at Multiyork’s factory in Thetford, Norfolk and is sold through their 60 retail outlets in England and Wales.
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