A leading cold storage hire specialist has enhanced its out-of-hours support for customers, thanks to a new partnership with TNS 365.
Blue Cube (PCS) Ltd supplies UK-built, eco-friendly, portable cold storage and blast chiller or freezer units to the food industry, pharmaceutical sector and others.
The Staffordshire-based rental company, which is part of Turner and Co (Glasgow) Ltd, prides itself on offering unrivalled technical support to its customers, 24 hours a day and 365 days a year. Many of its clients operate around the clock, often across multiple sites around the UK.
During office hours, Blue Cube’s own service desk handles incoming calls. Often these technical experts can ‘dial in’ to a unit’s telematics and remotely resolve any issues. For more complex challenges, they can dispatch a member of the in-house refrigeration engineer team.
Outside of office hours, Blue Cube used a third party to provide customer support but wanted to ensure this service worked seamlessly with its own provision. Blue Cube has therefore appointed out of hours specialist TNS 365 to provide this consistency of service.
Alan Hunt, managing director of Blue Cube (PCS), said: “We were very impressed with both the experience TNS 365 have and, as importantly, how approachable and personable Adam and the wider team come across. This aligns with our own values, and I am looking forward to strengthening our relationship with them over the coming months.”
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