The “Drive Service Quality” Partnership Charter Initiative that UPN, the leading UK Pallet Network has defined and created in conjunction with all its members has now been signed up to both by UPN staff centrally and partner members right across the UK.
Over the last quarter UPN Regional Directors – Andrew Knowles, Kevin Nightingale, and Mark Drobka have travelled the length and breadth of the UK visiting valued members of Team UPN at their home locations to introduce the “Drive Service Quality” Initiative.
Their objective has been to explain the importance of their commitment and their individual local roles in contributing to the overall success of the initiative to the benefit of everyone involved within the UPN network as well as all users of UPN services.
The Charter is all about sharing a passionate commitment with member colleagues and employees of UPN to offer the highest quality palletised freight delivery services – First Class Travel for Palletised Freight – a commitment to –
•Service excellence at all times, on behalf of clients, partner members, and UPN.
•Maintain honest, accurate, timely communication at all times, internally and externally.
•Fully apply all UPN IT systems and support processes to ensure high quality service.
•Maintain healthy relationships with Team UPN colleagues and resolve issues promptly
•Ensure that any service failure is always prioritised as a next day AM delivery.
•Treat all freight shipped within the UPN network as if it were our own freight.
•Treat all freight equally and provide optimum service delivery performance at all times.
•Honour all financial agreements with partner members and UPN in a timely manner
•Work positively to help Team UPN to grow as a fully engaged collaborative network.
“We’ve continually stated that Team UPN is Stronger Together”, said David Brown – UPN Managing Director,
“Our Partnership Charter is a clear point of reference for all of us within UPN as we commit to drive service quality”.
“Locally our members are committing to their colleagues in Team UPN. But also centrally our UPN Function Heads in Operations, Customer Services, Compliance, Accounts, and Sales have also signed up. This is a true Partnership Charter Commitment that is helping to take UPN to exciting new levels of service performance”.
“It’s been a rewarding and energising road trip for our Directors cementing the strength and collaborative connectivity within our unique network as you will see from the montage here.”
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