Following the recent announcement that its On-Site Service Program is now available across its entire range of industrial and industrial enterprise printers, TSC Auto ID Technology has created a new position to champion the Program. The role of Service Program Specialist has been filled by Jaime de Sousa.
Jaime has joined from Matica Technologies AG where the position he held was Global Head of Technical Support. His focus is to identify and work with new service providers in certain regions as well as develop existing ones. He’ll also be assessing customer satisfaction, creating protocols and standardising the On-Site Service Program and warranties. He’s excited to be joining TSC at such a period of growth for the company. His considerable experience and computer science engineering background will also strengthen TSC Printronix Auto ID’s technical support team.
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