SCB Vehicle Dismantlers in Edinburgh has put the brakes on the search for a logistics partner after appointing Palletways Edinburgh, which is part of Palletways UK, an Imperial Group Company.
SCB required a logistics partner to make scheduled collections of car parts and accessories from its Edinburgh depot and deliver to car garages and private customers. Palletways Edinburgh will handle daily collections and provide a next day/economy service to customers in the UK and take responsibility for SCB’s international shipping requirements.
Palletways’ industry-leading IT systems, reputation for offering first-class customer service and competitive pricing were deciding factors in the hire. Peter Irvine, operations manager at SCB, said: “We needed a carrier that could provide an economy and next day delivery service, which we knew Palletways Edinburgh could handle. Its IT systems particularly impressed us, especially the Track and Trace facility and ETA updates. Providing a two-hour window means our customers don’t have to wait in all day for their delivery plus we receive an SMS notification once the consignment reaches its delivery point. This visibility is unrivalled and adds further value to the customer experience.”
Martyn Ryrie, SCB’s customer support manager, added: “The service we receive from Palletways Edinburgh is head and shoulders above anything we’ve received before. The level of detail it provides reduces our costs, improves our efficiency and helps us deliver first-class service to our customers.”
Vanda Roberts, general manager at Palletways Edinburgh, added: “Our commitment to customer service combined with the transparency of our ETA technology has resulted in our appointment. The ETA function helps us provide exceptional customer service excellence and the delivery time certainty sets us aside from competitors.”