WLN – What do you love most about your job?

I love being able to bring elements of my professional experience across both the packaging and logistics sectors into one role. It means I can give members a holistic approach to their entire product journey, from packaging concept to delivery and transit to the consumer. Developing packaging for the end consumer, while working out the details of the logistics journey is what I find the most challenging and interesting part of my work.

Eric Hiser, Vice President, Internal Safe Transit Association

WLN – Who’s your biggest influence?

There isn’t one big influencer I can call out. I’ve learnt from everyone that I’ve worked with and collectively they’ve given me the tools I need to adapt to the changing logisitics environment. Working with different people and in different industries has really helped to shape my career and everyone of my colleagues has been a valuable part of that journey.

WLN – What advice would you give your younger self?

Keep learning. Discovering new ideas, keeping on top of trends and taking fresh persepectives helps to keep you at the forefront of your profession.

WLN – If you were an item in a warehouse, what would you be?

Given my logistics background and my personal desire for orginization, I’d have to say a pallet truck as I’d be moving goods around.

WLN – What’s the secret of your success?

Working across two different but intrinsically linked sectors has given me a rounded knowledgeset that has been incredibly useful. Being forwardlooking and following new trends in the industry has helped too.

WLN – What achievements are you most proud of?

The thing I take most pride in is problem solving for our members. It’s my day-to-day and knowing that we’ve helped a firm to avoid product damage during transit, or helped provide the testing protocols so they can have confidence in their packaging solution, is a great feeling.

WLN – What’s the most important thing in your life?

My family is certainly the most important thing. WLN – What’s your biggest luxury? I’d have to say holidays.

WLN – What’s your dream holiday destination?

It’s difficult to pick just one destination as my curiousity and desire to explore makes me excited to experience it all and always see somewhere new.

WLN – What do you enjoy doing in your spare time?

I’ve been a pilot since I was 16. It’s been something that I’ve always kept my hand in where I can. Having a family keeps me busy enough, but when I have the time it’s something I like to do. I also enjoy woodwork and the odd bit of DIY.

WLN – What’s your favourite book?

There isn’t one particular favourite, but I do enjoy the Harvard Business Review series.

WLN – And your favourite film?

It’s hard to call out just one title, but my favourite genre is documentary series. I like to learn about new things and getting new perspectives on topics is something I find really interesting.

WLN – What would you do if you won the lottery?

I’d buy a plane and treat the family to a no-expense-spared holiday.


International Safe Transit Association ISTA is a non-profit, member driven association for the packaging and logistics sectors. For over 70 years, ISTA has helped its members control costs, damage, and resources during the distribution of packaged-products. ISTA’s members include product manufactures, carriers, suppliers, testing laboratories and educational and research institutions.

It is a leading industry developer of testing protocols and design standards that define how packaging should perform in transit.

Worldwide, ISTA is the most trusted, knowledgeable and respected authority in predictive package-performance testing helping its members develop more effective packaging.

To take part in Quote Unquote please call: 01923 272960 or email:

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