CONVEYOR manufacturer Sovex has promoted Mike Williams to National Service Manager after a recent spate of contract wins.
The Wirral-based firm has employed Mike for 5 years as an Account Manager. Mike was responsible for managing one of Sovex’s key accounts, a blue chip parcel carrier, working with their Engineering and Operational Teams to reconfigure their service centres to maximise parcel throughput.
Mike was promoted as a result of the success of this project coupled with his engineering expertise. His focus will be to grow the service and maintenance side of the business. Sovex service and maintain all types of material handling equipment ensuring it runs smoothly at maximum performance.
Mike said, “This is an exiting time for Sovex’s Service and Maintenance Department and I’m looking forward to playing an important role in developing existing relationships and welcoming new customers to Service Connect.”
As National Service Manager, Mike will be based in the Head Office in Wirral. Mike is responsible for managing the 6 strong team of Technical Advisors who respond to calls from breakdowns from Sovex Service Connect customers, 24 hours a day, 7 days a week.
They are a key part of the service Sovex offer to Service Connect customers who receive a guaranteed response time from 1 to 4 hours. The team schedules regular servicing and keeps track of all machinery maintenance. The Technical Advisors also answer calls from customers whose equipment needs servicing or maintaining who are not Service Connect customers.
Mike will manage Sovex’s nationwide network of 4 experienced regional managers and 28 engineers. The engineers arrive at 95% of call outs within a target response time of 4 hours and 98% of all reported jobs are fixed first time.
Managing Director David Lindfield said, “Mike is an important part of the Sovex team. Servicing and Maintenance is a key part of our business, which has grown significantly over the last two years. In the last few months alone we have won new service contracts with blue chip retailers and parcel carriers.
It’s also satisfying to promote someone from within the business to such a prominent role.”
Sovex
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