Over the years, Terberg DTS has developed into one of the largest suppliers of specialist vehicles to many market sectors and are probably most well known for its proven range of versatile distribution tractors.
The supply of shunting tractors is core to the success of the Terberg business as the company offers a comprehensive range of new/used tractors for distribution operations, either for outright purchase or for hire.
However, for any supplier of mechanical handling equipment, there can never be enough emphasis placed on the importance of ensuring that all equipment downtime is kept to an absolute minimum. Keeping vehicles moving 24/7 is as important now as it has ever been and that philosophy has always been the cornerstone of the Terberg operation in the UK.
Without doubt, Terberg DTS has developed an unrivalled after sales support operation consisting of nationwide service engineers, supported by an industry leading parts backup operation, that is the envy of the industry.
Terberg’s national service engineers are strategically positioned throughout the UK; all operate from mobile workshops which, in turn, are supported from the company’s centralised control facility, where all activity is tracked using a live GPS tracking system.
Supporting an extensive customer base, the Terberg DTS UK parts distribution centre bears testament to the company’s heavy investment in providing the ultimate customer support. Purpose built in May 2009, this parts facility carries over 60,000 spare parts enabling Terberg to offer a one-stop shop for the supply of spare parts for the distribution industry.
All Terberg distribution tractors are also supported by the company’s full and extensive repair and refurbishment facilities at the company’s UK head office in Halifax, West Yorkshire.
As Alisdair Couper, managing director at Terberg DTS says, “Customer loyalty is key in tough times and customers will only demonstrate loyalty to your brand if you give them the level of service they require. We believe that Terberg DTS goes the extra mile to ensure that customers minimise vehicle downtime so that their fleet utilisation is at its highest level possible.”
“We have a huge resource of technical knowledge gained over many cumulative years within the industry as well as maintaining up to date technical training with new products. Terberg DTS has an ongoing commitment to invest in the development of its product and services well into the future, building on the success achieved by the company,” added Alisdair Couper.
Terberg DTS (UK) Ltd
Tel: 01422 257100
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