The Palm Centre now relies on seamless systems integration from its Orderwise stock management system to its parcel carrier, which is provided by NetDespatch using its ‘Connector’ application to stream order data securely to the NetDespatch web-based parcel shipping platform. This powerful solution enables automatic order capture, fulfilment and carrier label production in real-time as customers buy their plants online. The information is also relayed to The Palm Centre’s local APC Overnight depot, Wey Group International.
Managing and fulfilling orders is a complex and resource intensive issue if tackled manually. The new integrated online order, stock and despatch management system provides an elegant solution that means information is entered only once at point of order. This ensures data accuracy and operational efficiency from online sales and stock management, through to despatch and delivery, reducing the potential for errors to arise.
“We chose this integrated solution based on exhaustive research of the software marketplace. When it comes to fulfilling a customer order, we can now do it in three clicks. We believe it to be the best fit for our operation as it replaces a lot of manual, time-consuming data entry processes that can create bottlenecks for order fulfilment and will save the business the cost of employing a dedicated orders administrator,” says Robert Besant Trade Manager at The Palm Centre.
“After customers purchase their selected plants on our web site, the information they key in automatically streams through to the Orderwise system; this, in turn, activates order fulfilment procedures, prints the labels, and books the parcel collection with the courier. Also, using NetDespatch’s Connector means that we have flexibility in how, when and where we print labels,” continues Robert Besant.
NetDespatch integrated parcel shipping systems are available for most UK carriers, are entirely web-based, and can be accessed from anywhere, at anytime. The systems are also flexible and scalable in order to support future business growth.
Martin Gibbons originally founded The Palm Centre – www.palmcentre.co.uk – in 1986. The nursery grows, sources and propagates a large variety of plants from the very rare and unusual to the more frequently used plants popular in UK horticulture today. The nursery covers five acres, including glasshouses and display areas, and is situated in the old kitchen gardens of Ham House by the Thames in Richmond, Surrey.
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