With a commitment to service that borders on the obsessive Impact Handling are growing their business by improving the efficiency of handling operations for customers throughout the UK.

Impact Handling, the sole distributors of Cat® Lift Trucks in the UK and Ireland, also supply and service a whole range of materials handling equipment and storage solutions.  As a genuine “one stop shop” for their customers, this puts them in the perfect position to offer unbiased advice and to analyse the equipment required.

For Synseal Extrusions Ltd, awarded “Nottinghamshire Company of the Year” 2011, the leading PVC-U extrusion company in the UK,  this approach and the flexibility that Impact Handling offer were key factors in awarding a  5 year contract hire agreement to supply and maintain all of their materials handling equipment.

The current fleet has machines from nine different manufacturers, with some equipment highly specialised. For a seven days a week, round the clock operation, keeping this equipment running efficiently, and ensuring downtime is minimised, needs specialist knowledge. Fortunately Impact have the experience and manufacturer trained service teams to cope. Onsite engineers and the ability to supply back up trucks from stock are all part of the service that has prompted Synseal Extrusion Ltd. to move all of their materials handling requirements to a single supplier, for the first time.

Part of the total solution that Impact Handling strive to deliver is to analyse the operational needs at each site, and to source and supply equipment that is fit for purpose. For Synseal Extrusions Ltd, Impact Handling has supplied “lumber” specifications to various Combilift trucks since the bigger wheels and higher ground clearance suit the exact needs of the site. Other lift trucks supplied include Combilift high lifters, with 9.6m triplex masts, articulated Aisle Master Trucks and Cat® counterbalance trucks. Other machinery supplied include Cat® Powered Pallet Trucks with long forks, “Green Machine” sweepers and specialist unique reel lifter equipment.

The ability to deliver, around the clock, specialist service support within a flexible contract has given Synseal Extrusions Ltd, options they didn’t have before. Geoff Nixon, Warehouse Manager explains, “I have one person who I can speak to about all our needs, Impact make it simple and I can rely on them to get the right person onsite to sort out any issues that arise. They are actively improving the fleet to match our needs and simply allow us to concentrate on looking after our production and our customers.”

Impact Handling

Tel: 0800 169 9789

Email: sales@impact-handling.com


Comments are closed.