Challenging economic times have demanded new levels of performance and service from companies in order to grow and develop their businesses. For palletised distribution specialists Palletline, investing in quality has provided the network with new opportunities which are paying dividends in terms of volume growth and market penetration.
Despite the commercial fluctuations experienced across the economy over the past three years, Palletline have continued to increase market share, underlining the organisation’s position as the leading pallet network. Developments in efficiency linked to investment in technological innovations have seen the company’s ability to process pallets and meet customer expectations rise dramatically.
“Our objective is to continue to lead the pallet network sector, delivering service levels which we can be proud of,” stated Managing Director Kevin Buchanan. “To achieve this, we identified the need to drive forward our technology in order to meet and exceed the expectations of our customers, delivering added value across the board.”
Whilst other networks were focusing on simply maintaining national coverage, Palletline has successfully grown and developed to deliver improved performance even in geographically remote areas, recruiting quality Member Companies who identified the potential in the network’s operating model and forward-looking approach.
Owned by the companies who combine their resources and expertise to provide the service, Palletline is unique in the sector. “Palletline’s ownership model means that profit is not the primary focus for the Plc organisation,” stated Kevin. “Palletline Plc is primarily a facilitator; the goal is to generate profit to continue to invest in people, facilities and technology, in order to achieve the key strategic objective to differentiate Palletline as the highest quality provider in the pallet network sector.”
As a result, the past three years have seen continuous innovation at Palletline, from the introduction of digital signature capture through to the implementation of sophisticated pallet scanning and consignment tracking capabilities which have enhanced services for customers across the UK. Recent technological developments include implementation of a system designed to generate automatic alerts to advise of potential delays which could impact on delivery performance.
Continued innovation in terms of systems, technology and services remains critical to Palletline’s continued success. Future service developments including addressing the issues of congestion in our towns and cities, whilst further enhancements to IT systems scheduled for implementation later in 2011 will open new avenues for increased efficiency.
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