As spring is in the air, thoughts inevitably turn to holidays and warehouse and fulfilment expert, ILG, has more to think about than most! The company – which recently won 2011 Business of the Year and Customer Delight of the Year Awards in the Gatwick Diamond Business Awards – is working with the largest luxury hotel barging company in Europe, European Waterways.
Chris Gant, Marketing and PR Manager of European Waterways explains, “We were looking to replace our supplier and the search was on for a fulfillment company that could provide us with a cost effective and efficient mailing service to the USA in particular, our biggest market. Time is of the essence in our business and reliability of supply crucial to our success. Also, when you are dealing with international fulfilment, logistical challenges happen regularly. ILG has been able to deliver on their promises to us – we have great communication with the team and they are very proactive in problem solving, which is so important to us.”
Managing Director of ILG, Grant Ashley adds, “We are delighted to have won this work with European Waterways. It is a challenging environment, but one where our team really does go the extra mile to ensure top customer delight. To work with such a leading international organization, with a reputation of excellence is a privilege and we will ensure that we always deliver.”
European Waterways has built a reputation for providing high quality barging holidays to a discerning clientele in search of a truly unique experience, offering 6-night/7-day luxury cruises on its large fleet of vessels in France, Italy, Scotland, England, Ireland, Holland, Belgium, Germanyand Luxembourg. With a global target market, ILG’s challenge is to ensure that European Waterways’ latest news reaches all clients in a similar time frame. ILG’s global service for European Waterways includes annual brochure fulfillment and mailing worldwide. They also undertake ongoing mailings worldwide by mail and occasionally by courier. Their services stretch around the world from America to Australia and New Zealand.
European Waterways was the first company to put a hotel barge on the Upper Nivernais Canal in Burgundy, and in the “real” Loire Valley. The company is also the only one offering luxury hotel barges in Scotland and in the Venetian lagoon, as well as the first to offer an Avignon-to-Amsterdam 6 week trans-Europe cruise. All vessels are fully crewed with a Captain, gourmet chef, hostess and a tour guide who takes passengers on excursions to places of historical and cultural interest. Also on offer are tandem cruises for larger parties and a wide selection of themed cruises, such as wine appreciation, walking, golf – even honeymoon charters!
Two of the hotel barges, ‘Anjodi’ and ‘Rosa’, even achieved ‘film star’ status following their many appearances during the TV series ‘French Odyssey’, when they carried chef Rick Stein on a voyage of culinary discovery through Southern France.