gideonWales & West Utilities is a regulated gas distribution business with around 35,000 km of gas distribution pipelines covering Wales and the South West of England, equating to a 1/6th of the UK with a population of 7.4 million in its catchment area. Every year Wales & West Utilities provides 20,000 new gas connections, replaces or repairs 250,000 gas meters and responds to more than 125,000 gas emergency calls so the need to have a robust logistics operation ensuring that the correct parts and materials are in the right place at the right time is crucial.

The company’s existing outsourced Logistics contract was due for renewal so Wales & West Utilities decided to engage some independent logistics consultancy expertise to help develop the scope of the tender which was to be sent out to the pre tender qualification shortlist of Logistics Services Providers (LSPs).

After a thorough selection process to identify a suitable consultancy to work with, Wales & West Utilities chose Warwickshire based Gideon Hillman Consulting to develop their Logistics and materials Distribution tender scope and support them in the evaluation of the responses for the LSP selection process.

During the consultancy selection process it was identified by Gideon Hillman Consulting that the proposed competitive tender process for Wales & West Utilities’ Logistics and Distribution operations could provide the opportunity to completely review their existing logistics strategy and gain significant additional advantages throughout their entire supply chain, rather than just reduce the costs of the current outsourced “Hub & Spoke” logistics operation.

This required a more detailed consultancy project than Wales & West Utilities had initially anticipated but the potential total supply chain benefits were clearly identified by Gideon Hillman Consulting from the outset.

hillman“We chose to work with Gideon and his team, not only for their significant experience in both logistics tender management and Utilities Sector logistics operations; but also because his approach from the outset of our  consultant selection process, was to challenge our initial  project brief and provide an alternative strategy to substantially  increase the benefits to us”, commented Wales & West Utilities Supply Chain Manager Andrew Studley, “We found this to be a refreshing and different approach from the other consultants we spoke to, especially as Gideon knew that his proposal was outside our brief and could have eliminated his company from the consultancy selection process. However their presentation and rationale were convincing and the  results have proven that the decision to progress with Gideon Hillman Consulting was the correct one as the annual logistics cost savings will be far greater than originally anticipated with the new strategy being implemented in 2010”.

The consultants worked on site with the Wales & West Utilities project team and reviewed the current end to end supply chain process to develop an understanding of the full Logistics requirements of the Wales & West Utilities depot networks. This enabled them to identify all of the potential benefits and gains in order to provide a more client focused outsourced logistics solution.

gideon-logoThe analysis of the supply chain also defined the future state service level requirements & KPI’s based on current best practice and client needs. Once the current state logistics map and future logistics requirements had been fully understood and agreed with Wales & West Utilities, the tender documents and scope could be finalised and issued to the shortlist of providers.

The tender process – which completely changed the logistics strategy already in place – resulted in significant annual cost savings far in excess of that which would have been achieved through just re-tendering the already established hub and spoke logistics operation.

“We worked closely with the Wales & West Utilities joint project team to develop a scope tailored to their specific needs with the objective being that the benefits from the logistics provider relationship were realised at the earliest opportunity” says Managing Director Gideon Hillman FCILT MIBC, “We are proud to be associated with Wales & West Utilities as it is a company  that likes to work with pro-active suppliers and we are very pleased with the outcomes and benefits that we have helped them to achieve”.

As an additional project Wales & West Utilities appointed the warehouse design team at Gideon Hillman Consulting to provide CAD designs and budget costs for improved facility layouts at two of their warehouse locations.

Gideon Hillman Consulting   Tel: 01926 430 883   email:

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