Logistics experts Import Services and Southampton-based response handling and fulfilment specialist West Quay believe their joint offering will win key contract based fulfilment projects.
“The synergy between the two companies is tremendous,’’ said Mike Thomas, client services director at Import Services. “We provide a fully integrated logistics service while West Quay has a large contact and data centre capable of handling B2B and B2C business.’’
Import Services provides freight forwarding, port clearance services, bonded warehouse facilities close to Southampton Container Terminal and high tech pick, pack and distribution to retail DC, high street and direct to consumer, all fully integrated and supported by web enabled systems. Current clients include Carte Blanche, Flair, Srixon, Cleveland, Meccano and Art Marketing.
West Quay offers a modern 50-seat contact and data centre, with full response-handling support, processing telephone, post and web orders plus offering Client services to B2C multi-channel mail order and e-commerce businesses such as De-Agostini, Really Linda Barker and Flowercard.
West Quay has the capacity, systems, management and high-speed communications to expand across all marketing and sales channels while Import Services offers established and efficient logistics services with an infrastructure designed to handle large scale campaigns.
“As a partnership we play to our strengths and have a clear synergy when approaching new business opportunities. We have simply split front-end and back-end responsibilities very neatly between us to jointly manage client requirements with complete transparency. Our respective IT solutions dovetail to ensure everything runs seamlessly for our clients who experience an exceptional level of service” said Steve Davenport West Quay’s managing director.
As a result Mr Thomas says the partnership is competitive and very well placed to win larger scale contract based fulfilment projects.
“Our partnership is sound from both a strategic and commercial perspective. Import Services and West Quay fit well together and this new venture is designed to serve fulfilment business, as a true one-stop shop for retail, direct-marketing and e-commerce organisations,’’ he said
The joint services
Response handling and Campaign Management
•Full client and campaign account management
•50-seat telephone contact & data centre, open 7 days a week, 8am–8pm
•Telephone order processing, post order processing, e-commerce order processing Payment Processing and Banking
•Merchant services and secure payment processing (PCI DSS compliant)
•Fully-secure and certified internet payment gateway for e-commerce clients
•Secure banking services Customer Services
•Multi-channel customer service (Telephone, Email, Post)
•Account management, single point of contact Systems, Comms, IT and Reporting
•Fully bespoke and flexible mail order systems and CRM solutions
•Local integration and use of client’s own remotely-located systems, if required
•High-speed, fully-dedicated, high bandwidth, internet communications
•Detailed online reporting Inbound logistics
•In house freight forwarding
•UK port clearance and container transport to warehouse Portcentric storage location
•250,000 sq ft high spec. racked distribution centres
•Container de-stuffing, goods-in administration & quality control
•Bonded environment (allowing deferment of VAT and Duty until goods are sold)
•Product visibility 24/7 via web-based systems
•Perpetual Inventory, minimising stock take downtime
•Tailored reporting Order processing
•Electronic order pathway with exception reporting
•Bar code scanning high volume pick & pack by pallet, case, inner carton or piece
•Product rework, co-packaging and re-labelling services
•Packaging solutions Distribution
•Dynamic systems giving least-cost-routing of shipments to carriers
•Competitive volume driven home and business parcel delivery options (B2C and B2B) UK and Continental European distribution daily.
•Pallet and load distribution solutions for retail DC and high street (UK and Overseas)
•Full web based track and trace Reverse logistics
•Returns transport arranged by pallet or carton
•Managed QC systems with reporting
•Return to stock
•Certified product destruction