Qcom to Deliver Technical Outsourcing Support for Sciamed. Sciamed, a leading provider of barcoding and Auto ID equipment to the NHS, has appointed technical outsourcers, Qcom, to manage its customer after-sales support. The three-year contract will see Qcom delivering a range of services for Sciamed, including commissioning and installing equipment, on site and workshop repairs, training and RF site surveys across the UK and Ireland.
The deal is expected to deliver a number of benefits for Sciamed and its customers. First and foremost, it will allow Sciamed to provide a faster service and help extend its reach across a growing national customer footprint.
It will also offer Sciamed an engineering skill-base across a greater range of printer types, and provide additional technical resources to service the company’s maintenance contracts.
Stephen Henry, sales director of Sciamed, says: “We are a company who believes in partnerships, and we are committed to delivering high-quality, competitive solutions to our customers. It was important to us that any third party partner shared our ethos and enhanced our service.
“We chose Qcom because we believe they are the best technical support company in the business. They’ve given us excellent support so far, and have proved to be very responsive to our needs, and the needs of our customers.
“It’s not just about improved service though. By transferring our after-sales support to a third party, we are also reducing our fixed costs, which means we can continue to offer a highly competitive rate to customers, even in the current, uncertain, economic climate.”
Qcom’s managing director, Neil Anderson, says: “Many companies, like Sciamed, recognise that the quality and consistency of after-sales support is a key part of their market proposition, and that is where an outsource partner like Qcom can help. We focus on offering a complete range of technical support services to the very highest quality, allowing manufacturers, resellers and distributors to build custom support packages that meet specific business requirements.”
For more information on Qcom’s outsourced technical services, visit www.qcom.co.uk
For more information on Sciamed visit www.sciamed.co.uk and www.barcodesite.co.uk
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