CEVA Logistics receives service recognition amongst 50 leading European organisations. CEVA Logistics, a leading global supply chain management company, has achieved success in the prestigious IT Support Desk Excellence awards. CEVA’s IT Service and Support team were recognised as finalists and runners-up with their first ever entry in the ‘Team Excellence’ Awards (small team) category. The event was held at a Gala dinner ceremony in the Grand Hotel, in Brighton.
Now in their 13th year, the Awards recognise outstanding achievements and reward the very best of IT service excellence, professionalism and innovation of teams from across Europe. With entries from over 50 leading organisations each year, companies are subjected to a rigorous selection and judging process, focusing on leadership, resources, performance results, policy and strategy, people management, process and customer satisfaction.
The judging panel commented that CEVA’s entry was excellent amongst a very competitive field. It had a strong showing in all the eight categories with an experienced management team who have chosen to adopt industry standards to support their business strategy. The submission showed strong focus on continual improvement, customer expectation and responsibilities.
Iain Armstrong, Senior Technical Services Manager said: “We are delighted with our success in the awards with our first ever submission. The entire process has been a great challenge and an excellent opportunity for us to measure up against the best in Europe. The recognition reflects the enthusiasm, professionalism and service focus of the team and will be used as a springboard for ongoing developments.”
“These awards are the Oscars of the Service Desk world and we are delighted with the result. As a leading global logistics organisation CEVA strives for operational excellence, and technology leadership is a key enabler of this. The team should be justifiably proud of their tremendous ongoing efforts,” commented John Court IT Director, Northern Europe, CEVA Logistics.