Industrial door and loading bay manufacturer Hörmann has seen a surge in demand for its maintenance and repair contracts as the big shed market witnesses a fresh boom.
For the first time since 2010, Savills is reporting a nationwide increase in the supply of units and Hörmann’s service and maintenance team is reaping the benefits. With both speculative and build-to-suit (BTS) warehouses popping up across the country, the manufacturer has secured contracts with multiple tenants including major grocery and DIY retailers.
Now, as well as providing competitive maintenance contracts on all Hörmann products, the company is offering to service any brand of industrial door or loading bay as part of its flexible packages. Customers can even enjoy a discount of up to 10 per cent on Hörmann replacement parts and labour.
“Our main focus is on providing a quality, reliable service,” commented Phillip Clark, service manager at Hörmann. “We always try to do what makes most commercial sense for our customers, whether that’s a repair or replacement, and we offer round-the-clock call-outs for emergency maintenance.”
As well as working directly with end customers, Hörmann also trains its network of trade partners on all technical aspects of its products, from specification and fitting to maintenance and repair.
Phillip added: “We’re seeing customers become more aware of the value of a good service contract, especially if, like with many of these new builds, it’s included in the tenancy agreement. Operations are tighter than ever and there’s usually very little room for downtime, so it makes sense to keep equipment running as smoothly as possible.”
To simplify things further for customers, Hörmann’s service engineers are equipped with tablet computers that allow them to instantly update service and asset records. Not only does this facilitate easier reporting, but it also means engineers can spend more time on site.
As demand for its maintenance contracts grows, Hörmann is adding to the service team, with opportunities open for both engineers and office staff in the Midlands and South East. Phillip and his team are also planning to increase stock levels over the next 12 months, in addition to improving lead times on products from Europe.
So after such a successful six months at the helm of Hörmann’s service team, Phillip is expecting a busy start to 2016.
“We’re already anticipating a good first quarter next year and are planning ahead to make sure we have the people and processes in place to hit the ground running in 2016,” he concluded.
Tel: 01530 516888
Email: info@hormann.co.uk
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