Being able to design to define, anticipate and meet customer needs is an essential aspect of Swisslog’s innovative materials handling and Intralogistics solutions. Listening closely and taking customer requirements into consideration is the first step in any new installation, but it also comes into play when maintaining automated equipment that can be up to 40 years old. Swisslog’s processes have directly led to the improvement of customer satisfaction at numerous sites. Customers constantly give positive feedback on the service they receive, speaking about Swisslog’s work ethic and how its constructive, open dialogue allows realistic and achievable expectations to be set. Among those customers are Asda, Bristan Group, PepsiCo UK & Ireland. Another satisfied customer, Coca-Cola AMATIL said that Swisslog is “always available, hands on and clear about the objectives we are working together to achieve. They’ve stuck to timelines, been responsive to deviations from the plan and continue to help us deliver the best outcome.”
Gideon Hillman Consulting
Gideon Hillman Consulting developed an innovative Global Stock and Asset Management System for FoundOcean. A subsea and offshore grouting specialist FoundOcean’s primary business is securing structures such as wind turbines and oil platforms to the seabed by foundation grouting. It also constructed the underwater concrete platform to support the righting of the Costa Concordia in 2013. The Gideon Hillman team worked closely with the cross functional FoundOcean project team to develop a stock and asset management system to accurately trace consumables, spare parts and portable/reusable equipment across the globe. Gideon Hillman’s formulisation of the asset management process enabled FoundOcean to kick-start the implementation of its ERP system, which will have wide-ranging benefits across the company.
Eddie Stobart (ESL) with A.G. Barr
Eddie Stobart’s Contract Logistics and Warehousing Division (ESL) launched a new combined production and storage facility at Magna Park, Milton Keynes on 6 October 2013, which was completely redesigned for the needs of client A.G. Barr (AGB). This was a further key development in an already efficient relationship between the two businesses. Considerable innovation, combined with an unrivalled operational efficiency from planning through to launch, resulted in a smooth transition that most notably had absolutely zero negative impact on daily service and capability. Ian Johnson 3PL Contracts Manager for A.G. Barr said: “The start up of the new Milton Keynes facility was achieved without any requirement to engage my commercial colleagues and all of A.G.Barr’s customers received exactly the same high quality of customer service before, during and after the move. The success is down to a focus on excelling in customer service as a priority, as well as testament to the open communication in the partnership between A.G. Barr and ESL and the hard work and effort put in by both company teams working ‘hand in glove’ together at all times.”