Excellent customer support and reliable products, backed up by global resources, proved once again to be the winning formula for Scottish materials handling supplier Gray Forklift Services.
For the third year running, the Aberdeen company was named Mitsubishi Forklift Trucks Dealer of the Year at the organisation’s annual UK Dealer Meeting and Awards event.
Members of the forklift manufacturer’s 24-strong authorised UK dealer network were on hand to see Managing Director Peter Gray accept the honour.
Peter was delighted to hear his team recognised for their high standards of customer care. He explained: “Accolades such as this are a strong reminder that success in competitive marketplaces, such as ours, lies in continually raising the level of support you can offer to your customers.
“For more than 30 years we have committed ourselves to providing businesses in north-eastern Scotland with the materials handling machinery to meet their needs and – more importantly – help them prosper.
“We aim to provide our customers with a complete package of care – starting with our comprehensive range of Mitsubishi forklift trucks. These workhorses have an unrivalled reputation for reliability, quality and genuine value for money.
“But I think it has been our high quality levels of service that really sets us apart, we understand more than anyone that our local customers rely on us to keep their businesses in action: 24 hours a day, 365 days a year. Thanks to our 20 fully trained forklift technicians and the rest of our fantastic team? who all go that extra mile? we help our customers enjoy stress free operations: every single day.”
Gray Forklift Services also offers a 24-hour mobile service, as well as the support of its purpose-built premises on Altens Industrial Estate in Aberdeen. Here it holds massive stocks of fast-moving spare parts for all makes of truck – supported by a central Mitsubishi parts warehouse that ensures next-day delivery. The result: maximum forklift uptime for all of its customers.
Mitsubishi Forklift Trucks UK General Manager Mike Jones, who presented the Dealer of the Year Award, said: “Gray Forklift Services has raised the bar yet again. And that is really saying something.
“Like all of the dealers in our UK network, Gray Forklift Services has been hand-picked for its strong commitment to customer care. What’s more, all of those dealers benefit from the full backing of the global Mitsubishi organisation and its massive resources. This enables them to respond quickly to their customers’ day-to-day needs and provide a total support package that meets all of their requirements.”
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Postal address: Gray Forklift Services, Minto Drive, Altens Industrial Estate, Aberdeen, AB12 3LW.
For further information on the award-winning Mitsubishi Forklift Trucks range, and the services available, call the Greenline 0845 371 3048, contact firstname.lastname@example.org or visit www.mitsubishi-forklift.co.uk.
Address: Wyvols Court, Swallowfield, Reading, Berkshire, RG7 1WY. Tel: 0118 988 0221.