They’re small, but indispensable: springs, deep groove ball bearings, melt inserts and other wear parts keep our high-performance machines running smoothly and ensure trouble-free operations at the end of the packaging line. To maximise machine availability, Mosca now supply specially developed spare parts kits for all machines and types of sealing units. This means that maintenance work can be carried out on the spot and downtime can be kept to a minimum.
The smallest components – including springs, micro fuses, or manufacturer-specific parts such as cutters and slides – play an important role when it comes to safe strapping operations with our Mosca strapping machines. And in the event of a malfunction, repair work is quick and uncomplicated, providing the right spare parts are available.
We developed the spare parts kit to minimise machine downtime, even when there are delivery delays or material shortages. Our customers can order an individually assembled set of spare parts for the machine or sealing unit type they purchased or already own. “Mosca spare parts kits ensure all the necessary components are on hand when maintenance is required. This enables customers to carry out minor repairs on the spot,” explains Isabelle Geisler, Mosca Team Co-ordinator for Pre & After Sales.
The spare parts kit is designed for a clear overview: one small carton contains four types of components in separate compartments. In addition to standard parts like tension and compression springs, customers receive engineered parts specially manufactured by Mosca, deep groove ball bearings and electronic components such as melt inserts and proximity switches. “We specifically selected the components based on our after- sales team’s many years of experience.” Geisler says. “This enabled us to put together suitable kits for all machine models and sealing unit types.”
•All essential components and wear parts for minor maintenance work come with every new machine
•Supplemental training ensures quick repairs
•Customer service team available to provide support
Spare parts kit supplemented by indepth training and easy reordering
To make it easier for customers to maintain their strapping machines, we offer training provided by experienced technicians. We go beyond basic machine operation to teach users how to quickly and safely carry out minor repairs. For more complex problems, our technicians can come directly to the site and with the spare parts kit, all required components are already on hand.
After replacement parts have been installed, reordering is easy. Our customer service team manages the ordering process and sends the new spare parts kit directly to the specified address. If customers only need certain components, they can easily order them using the article number listed in the kit.
The spare parts kits and all related services are available worldwide. “Our aim is to support customers and help make their production operations run as smoothly as possible. Of course, we’re always there to provide professional support if necessary,” Geisler adds.
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