Mainstream ERP’s don’t cater for service. It’s just a fact, most ERP’s were designed for manufacturers and focus on finance and service managers are left struggling with day to day operations knowing decision-makers will never agree to replace their system. But, you don’t necessarily need to change your ERP says Gary Jones, Head of Sales at Service Geeni.
“Your ERP may deliver great financial data, but most service companies aren’t considering the limitations of ERP software and the impact on service delivery. But the tech is out there and you CAN get the best of both worlds by integrating your ERP with a service management system. The finance team can continue getting brilliant secure data reporting from the existing ERP system, combined with an add-on that will ensure you’re delivering first-class services. Most service businesses know this, yet some still do nothing because they’re frightened about integrating two systems and the risk that carries.”
Integration Specialist at Jitterbit, Keith Rigg says “this fear of API Integration is born from past experience and how integrations used to be primarily code-based. With this, came a lot of problems including the length of time it took for a project to come to fruition and the likelihood and frequency of it going wrong. It’s only to be protective of systems, but service management businesses can’t let that stand in the way of innovation.
Today there are very safe and reliable ways to achieve efficiency and have an optimised cost model. Providing that you bring in a solution that’s vendor supported and have good support frameworks in place, then you can be agile and achieve massive efficiency gains. You can do all this with risk mitigation in mind but doing nothing isn’t an option. If you stand still, your competition will move forward and you will only end up being left behind.”
The irony is it’s service delivery (not financial reports) driving profits. FD’s need to start realising that integrating a service management system can help improve operations and profits. You can’t have the excuse that your ERP system doesn’t help you, it’s time to make a change, 3rd party integrations are commonplace and they don’t fail like they used to. If you’re stuck in that mindset, you will get left behind. Do the opposite and we’re pretty sure your finance team will thank you.
Learn more about Service Geeni at www.servicegeeni.com or follow them on social for more industry insights and news.
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