Infios Named a Leader in the IDC MarketScape for Worldwide AI-Enabled Order Orchestration and Fulfillment

Infios Named a Leader in the IDC MarketScape for Worldwide AI-Enabled Order Orchestration and Fulfillment Applications for B2B and Manufacturing 2026 Vendor Assessment

Infios believes its recognition reflects the strength of its modular architecture, integrated supply chain execution capabilities, and AI-enabled approach to order orchestration and fulfillment.

Infios, a global leader in Intelligent Supply Chain Execution, today announced it has been named a Leader in the IDC MarketScape: Worldwide AI-Enabled Order Orchestration and Fulfillment Applications for B2B and Manufacturing 2026 Vendor Assessment (Doc #US54500126, August 2026). The company was also recognized as a Leader in the IDC MarketScape: Worldwide AI-Enabled Order Orchestration and Fulfillment Applications for Retail and B2C 2026 Vendor Assessment (Doc #US53010725, July 2026).

We believe the recognition highlights Infios’s ability to help manufacturers, distributors and other B2B organizations improve fulfillment performance through AI-enabled order orchestration, intelligent automation and integrated supply chain execution.

The IDC MarketScape recognizes Infios’s key strengths

According to the report, “The Infios Order Management suite is delivered through a true modular architecture that allows manufacturers to enter the platform at a single capability and expand over time.”

The report further stated, “Infios is part of a broader supply chain execution portfolio that includes warehouse management, transportation management, and freight audit and pay alongside order management.”

Manufacturers and distributors face increasingly complex fulfillment requirements, including multi-site inventory management, large orders with thousands of line items, trade agreement compliance, fair-share allocation strategies and multi-party fulfillment workflows. Infios helps organizations streamline these processes through AI-enabled decision-making, intelligent automation and end-to-end orchestration across order, warehouse and transportation operations.

By connecting order management with execution systems across the supply chain, organizations can reduce manual intervention, improve fulfillment accuracy, respond more quickly to disruptions and scale operations more efficiently.

“Manufacturers and B2B organizations require order orchestration platforms capable of managing increasingly complex fulfillment processes while integrating with broader supply chain execution operations,” said Heather Hershey, Research Director, IDC Manufacturing Insights.

Delivering intelligent execution across the supply chain

Infios Order Management (OM), together with Infios Archer, the company’s intelligent execution platform, helps organizations continuously optimize fulfillment decisions across inventory, sourcing, logistics and customer service operations.

Key capabilities include:

• Predictive fulfillment optimization using machine learning to improve delivery promises and fulfillment performance.
• Intelligent inventory and sourcing decisions that optimize allocation across locations, channels and inventory pools.
• Agentic exception management that helps identify, prioritize and resolve fulfillment disruptions before they impact customers.
• AI-assisted customer and partner interactions, including customer service automation and accelerated trading partner onboarding.

Together, Infios OM and Infios Archer support a continuous cycle of sensing, deciding, acting and learning across supply chain operations, helping organizations increase agility, automate routine decisions and improve fulfillment outcomes.

“Operating within predefined silos is no longer enough,” said Eugene Amigud, Chief Innovation Officer at Infios. “Organizations must contain costs and serve multiple channels while navigating millions of daily decisions: how much inventory to expose, to whom and when; how much to protect; where to source each order; what commitments to make; and how to reprioritize and rebalance operations as plans change. Infios coordinates these decisions across inventory, warehousing and transportation, applying AI to help organizations adapt before disruptions affect customer commitments rather than simply reacting after the fact.”

Additional IDC MarketScape recognition for Retail and B2C

In addition to its recognition as a Leader in the IDC MarketScape AI-Enabled Order Orchestration and Fulfillment Applications for B2B and Manufacturing 2026 assessment, Infios was also named a Leader in the 2026 AI-Enabled Order Orchestration and Fulfillment Applications for Retail and B2C.

According to the report, “The integration of order management with warehouse and transportation management capabilities supports a more unified execution model and enables cross-functional optimization across fulfillment and logistics operations.”

We believe the recognition reflects Infios’s ability to help retailers and consumer brands orchestrate fulfillment across stores, distribution centers, marketplaces and direct-to-consumer channels through a unified platform that connects inventory, order management and execution operations.

“Retailers and consumer brands are increasingly looking for AI-enabled technologies that improve fulfillment agility, support more intelligent decision-making and connect execution across increasingly complex omnichannel environments,” said Ornella Urso, Research Director, Retail Insights, Customer Experience, Loyalty and Commerce Strategies, IDC.

Download the IDC MarketScape: Worldwide AI-Enabled Order Orchestration and Fulfillment Applications for B2B and Manufacturing 2026 Vendor Assessment excerpt here