Cimcorp, founded in Finland and now operating for over 50 years, is a global pioneer in automation and intralogistics solutions. With operations in over 40 countries across six continents, Cimcorp specialises in optimising material flow for industries such as tyre manufacturing, grocery retail, warehousing and distribution. Major customers include leading tyre producers and grocery retailers, who rely on Cimcorp’s modular robotic systems and intelligent logistics automation to maximise efficiency and profitability. Cimcorp’s blend of technological innovation, local expertise and continuous support ensures reliable operations for some of the world’s most demanding logistics environments.
Sales Manager, Services at Cimcorp Group
Kosti Tauschi, Sales Manager, Services at Cimcorp Group spoke to Warehouse & Logistics News.
What are your best-known products/solutions/services?
We are best known for our comprehensive automation systems and the maintenance services that support them. Ensuring the optimal performance of these systems requires structured maintenance management, which guarantees that all actions are carried out in a timely and professional manner.
We are particularly recognised for our ability to deliver end-to-end solutions, combining technical expertise, system integration and long-term customer support. In recent years, we have responded to significant market changes by investing heavily in data security and cybersecurity – especially in protecting critical infrastructure such as material flows in food distribution centres.
How do you think your industry sector is performing at the moment?
The sector is evolving rapidly, with growing demand for transparency and real-time support, driven by workforce changes and technology adoption. Our ‘Success Services’ Customer Support ensures structured reliability and proactive maintenance, meeting today’s customer expectations and setting a high standard for long-term partnership. Through Success Services we offer a tailor-made service package, designed to maintain the best possible productivity in a customer’s facility. Our mission is to provide 100 per cent uptime, predict and avoid risks and secure the customer’s supply chain. Our Success Services portfolio includes remote or on-site support from our engineers and 24/7 helpdesk; upgrade services; expert training; and certified spare parts management. In this way, we help our customers to secure a life cycle of 20 years or more for their automation.
How many markets are you in and what is your biggest market?
Success Services supports customers across more than 40 international markets, with major service operations in Europe and North America. Our Customer Support teams ensure local presence, quick response and regional expertise, making us an indispensable partner to clients globally.
What are your most recent product innovations?
We deliver continuous value by enhancing remote management and predictive diagnostics, such as expanding our real-time CVision Assisted Reality solution. This innovation empowers both customers and our Customer Support specialists to detect and resolve issues faster, minimising downtime and keeping operations running smoothly.
Can you tell us about any recent customer contract wins or projects and how you helped the customer meet their challenges?
Our recent contract extensions with major retailers and logistics partners underscore trust in our Customer Support. Through dedicated system support and rapid troubleshooting, we ensure continuous operations, resolve challenges quickly and deliver the system reliability our clients need to succeed.
What is your strategy for growth and success in 2026?
In 2026, Success Services is expanding its support portfolio to deliver unparalleled value through life cycle support contracts. Our focus is on integrated Customer Support that combines proactive monitoring, regular maintenance and deep partnership to maximise system reliability and client satisfaction.
Can you tell us about any areas, such as in AI, where you’re currently making technical advances?
Our Customer Support integrates AI-driven diagnostics and predictive algorithms, enabling fast data analysis and proactive maintenance. These capabilities empower our teams to address issues before they impact customer operations, driving higher uptime and operational excellence.
Can you foresee autonomous mobile robots and goods-to-person systems becoming more mainstream to improve efficiency and reduce manual labour?
We expect automation to continue reducing manual intervention in distribution centres while raising efficiency and accuracy. Within Success Services, Customer Support is leading efforts to integrate autonomous monitoring and maintenance tools in service agreements, ensuring safer and more reliable systems for our customers.
Will advanced connectivity become more crucial for data sharing and communication between warehousing tasks and systems?
Advanced connectivity is essential for seamless collaboration and efficient service. Our Customer Support leverages IoT, 5G and real-time ERP integration, enabling instant troubleshooting, data sharing and enhanced customer experience at every stage of the service journey.
Is the industry placing a greater emphasis on sustainability?
Sustainability is a foundation of every Customer Support contract for Cimcorp. Our Success Services extend system life cycles and help clients track carbon footprint and compliance, aligning system maintenance with environmental targets. Last year, Cimcorp Group was awarded a Silver medal by EcoVadis, the globally trusted business sustainability ratings platform.
Are robust cybersecurity measures becoming a greater priority?
Cybersecurity is embedded in all our Success Services agreements, reflecting our commitment to ensuring customer operations are secure. We provide regular software patches, audits and secure remote protocols, keeping critical infrastructures safe and resilient against evolving threats.
Are you placing greater emphasis on employee wellness such as investing in ergonomic environments and mental health support?
Customer and employee wellbeing are central to Success Services. Our Customer Support includes comprehensive training and ergonomic support to ensure safe, confident system operation and a healthy working environment.
Is the shift toward decentralised digital platforms changing business models?
Decentralised platforms are transforming Customer Support into an always-on experience. Clients can instantly access support, monitor issues and engage directly with Success Services experts for immediate help and long-term assurance.
Is the industry being agile enough in adapting to shifting global trade regulations?
Our Success Services portfolio is built for agility, with globally coordinated Customer Support teams ready to adapt to changing regulations. This ensures business continuity for our customers, wherever they operate.
What sets your company apart from others?
Our unique value lies in seamless integration of support, design and life cycle management – delivered through a single point of contact. Customer Support is the linchpin, prioritising responsiveness, safety and reliability for every client.
How future-proof and flexible are your solutions?
Being modular and scalable, our automation solutions are highly future-proof and flexible. We can automate existing facilities gradually, without disrupting production or distribution. By improving efficiency and space utilisation, customers can expand their operations without needing new premises. Our Success Services contracts contribute to long-term flexibility and resilience. Combined on-site and remote Customer Support ensures operational continuity and a trusted partnership, whatever the future brings.
How would you sum up your company in three words?
Supportive, innovative, reliable.
CIMCORP
+44 (0)7341 007 626
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