With over six decades in logistics, SW Group has evolved from a family-run business into one of the UK’s leading supply chain providers. Under the leadership of Richard Knox, son of founder Ken Knox, the company continues to uphold its family values while embracing innovation to deliver outstanding service.
From pioneering complex freight solutions in the renewables sector to scaling operations for high-growth customers, SW Group has always leveraged cutting-edge technology to stay ahead. One such customer, a rapidly expanding beauty products brand, faced a familiar challenge: how to fulfil increasing order volumes without adding headcount.
The Challenge
With a manual packing system in place, maximum output was capped at 50 orders per hour per packer. Quality control was limited, processes were inefficient and scalability was under pressure – especially during peak periods.
The Solution: Introducing Pack Pod
As a long-standing user of tmWare, SW Group deployed the software company’s advanced Pack Pod module within its Warehouse Management System. The goal? To automate and streamline the packing process while improving accuracy and output. Key enhancements included:
•Automated order routing based on product availability
•Barcode scanning at multiple points for quality assurance
•Optimised packing stations for better workflow
•Automated label and document printing to reduce manual handling
•Proactive replenishment dashboards to maintain packing momentum
Seamless Implementation
Thanks to the expertise of the tmWare team, the transition was smooth and disruption-free. “The Go Live day saw a flawless introduction of the module,” noted Scott Newton, Warehouse Manager. “Their understanding of our operations and strong onsite support made all the difference.”
Business Impact
The results speak volumes:
•40% boost in packing efficiency (from 50 to over 70 orders per hour)
•Seamless handling of Black Friday volumes with minimal delays
•Greater customer satisfaction thanks to faster, more accurate fulfilment
•Real-time inventory visibility to support better decision-making
About tmWare
Founded in 1984, tmWare is a UK-based software development company specialising in solutions for warehousing and transport operations. With decades of industry experience, tmWare’s tailored, modular platforms empower businesses like SW Group to streamline logistics, improve accuracy, and scale efficiently.
“At tmWare, our core values shape how we work with every customer,” says Technical Director Kieron Coughlin. “We have a dedicated team who really understands each client’s operation, which allows us to deliver solutions that genuinely work and evolve with their needs.”
Whether it’s warehouse optimisation or streamlining transport planning, tmWare continues to be a trusted technology partner for forward-thinking logistics providers. Get in touch for a chat on how we can help you – 01827 304100 or hello@tmware.com.
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