Worldwide online home and garden retailer, Aosom, was founded in 2009 and created by wholesale partner and 3PL specialist, MH Star. MH Star have gradually expanded their operations across the past few years due to the growth of Aosom in the UK market.
MH Star first partnered with Junction 4 Pallets in 2024, when Bury St Edmunds Warehouse Manager, Jay West, was introduced to the leading nationwide pallet service provider by staff at their Doncaster site, who had used Junction 4 Pallets’ services on several occasions.
Jay says: “Initially, I switched to J4 because the company I was working with before were not reliable enough in supplying the second-hand pallets. The quality wasn’t great, the price wasn’t great, and so a colleague in Doncaster recommended J4. Some of my other colleagues had a meeting with J4 and agreed to a price that worked. Even though I had other suppliers that could match the price, the service levels were not the same quality.”
Jay says that the pallet solution required wasn’t straightforward: “We have an automated warehouse, and part of the requirement was a bespoke pallet. We bought second-hand pallets in the past that had met that requirement, but they had to be three-legged for the robotic lifting profile, and they had to be robust. We looked at all kinds of options but no one else came back with the same enthusiasm to get it right like J4 did.”
“J4 saved us both time and money due to their reliability and quality. The bespoke pallet they designed has been a huge success. Without their support and efforts, we would have faced weeks of delays with our automation project.”
Comments are closed.