Infios is a global leader in intelligent supply chain execution, focused on helping organisations streamline, scale, and optimise their operations. Our modular, adaptable solutions span warehouse, labour, yard, transportation, and order management—giving customers the ability to orchestrate every aspect of fulfilment from inbound receipt to final-mile delivery.
EVP, Product and Industry Strategy at Infios
We serve a diverse customer base across sectors including retail, e-commerce, third-party logistics (3PL), food and beverage, manufacturing, wholesale distribution, and more. Our platform supports operations in North America, Europe, and Asia-Pacific, with customers ranging from high-growth mid-sized businesses to large multinational enterprises.
Whether it’s improving throughput in a high-volume fulfilment centre or increasing inventory accuracy in complex, regulated environments, Infios enables supply chain leaders to drive operational efficiency, reduce costs, and meet ever-rising customer expectations.
Richard Stewart, EVP, Product and Industry Strategy at Infios spoke to Warehouse & Logistics News.
What are your best-known products/solutions/services?
Infios offers an intelligent supply chain execution platform, with Infios Warehouse Management (WM) as its core. Known for flexibility, scalability, and modular design, it helps businesses adapt to shifting market, labour, and fulfilment demands.
Infios WM covers inbound, inventory control, picking, packing, and shipping and can be easily configured for 3PLs, retailers, and manufacturers, whatever their size and without costly customisation. Complementary solutions include labour, yard, transportation, and order management.
How do you think your industry sector is performing at the moment?
The supply chain technology sector faces rising costs, labour shortages, and complex fulfilment demands — but these challenges are driving investment in intelligent automation, AI, and modular platforms. In Europe, warehouse modernisation is accelerating as companies replace legacy systems with agile, resilient solutions suited to space and labour constraints.
How many markets are you in and what is your biggest market?
Infios serves customers across North America, Europe, and Asia-Pacific. Our strongest market historically has been North America, but growth in Europe – especially Northern and Central Europe – is accelerating due to rising demand for automation-ready, robotics-compatible Warehouse Management Systems (WMS).
What are your most recent product innovations?
Recent innovation efforts within Infios Warehouse Management have focused on adaptability, intelligence, and usability. Key highlights include:
• Visual Workflow Builder: A no- code interface for adapting business logic quickly and without developer involvement.
• New WMS Mobile Interface: Designed for better UX, faster onboarding, and increased task productivity.
• Real-time Operational Dashboards: Customisable views of warehouse KPIs to guide decision- making and improve responsiveness.
Can you tell us about any recent customer contract wins or projects and how you helped the customer meet their challenges?
A recent implementation involved a large omnichannel retailer expanding operations in Europe. They needed a WMS capable of supporting fast onboarding for seasonal labour, integrating seamlessly with their robotics provider, and adapting to local compliance and language requirements.
Our solution offered dynamic labour tasking, multilingual capabilities, and integration-ready architecture—allowing them to onboard four sites in six months and reduce picking errors by more than 20%. The modularity of our platform meant they could deploy only what they needed, then add functionality as operations grew.
What is your strategy for growth and success in 2026?
Our growth strategy centres on three pillars: adaptability, intelligence, and ecosystem connectivity.
1. Adaptability: Offering right-sized solutions for different industries, geographies, and complexity levels.
2. Intelligence: Embedding AI and analytics deeper into execution workflows to enable proactive decision-making.
3. Connectivity: Expanding pre-built integrations across Order Management Systems (OMS), Transportation Management Systems (TMS), robotics, and automation systems—reducing time for value for customers.
Can you tell us about any areas, such as in AI, where you’re currently making technical advances?
AI is central to our innovation roadmap. We’re currently embedding AI into the orchestration layer of our WMS—not just for reporting, but to actively guide decisions.
Our AI approach is operational, not theoretical. It’s designed to improve outcomes where they matter most—order accuracy, inventory visibility, operational efficiency, and responsiveness.
Can you foresee autonomous mobile robots and goods-to-person systems becoming more mainstream to improve efficiency and reduce manual labour?
Absolutely. Autonomous Mobile Robots (AMRs) and goods-to-person systems are rapidly becoming standard in high-volume, labour-constrained warehouses—particularly in space-limited Europe. Infios WM natively integrates with multiple AMR vendors for real-time human-machine orchestration. As automation becomes more affordable, adoption will accelerate across Level 3 and 4 warehouses. For highly automated sites, we also offer a Warehouse Control System (WCS).
Will advanced connectivity become more crucial for data sharing and communication between warehousing tasks and systems?
Yes—connectivity is a non-negotiable for modern supply chains. Integration between WMS, OMS, TMS, labour systems, and even ERP platforms must be seamless to enable real-time execution and visibility. We’ve invested in a robust API layer and pre-built connectors that allow our customers to integrate faster and with less IT overhead. This is critical as companies move toward orchestrated, multi-node fulfilment networks.
Is the industry placing a greater emphasis on sustainability?
Sustainability is increasingly tied to operational efficiency. Many of our customers are evaluating how they can optimise routes, reduce energy usage in their facilities, and minimise packaging waste. Much of the sustainability story is on the transportation management side with reducing the number of miles driven and minimising unutilised space in each trailer.
Our WMS supports initiatives like optimised container packing, reduced empty travel through intelligent tasking, and integrated carbon tracking via transportation planning. Sustainability is no longer a “nice to have”—it’s becoming a competitive differentiator.
Are robust cybersecurity measures becoming a greater priority?
Absolutely. As warehouse systems become more connected, they also become more exposed. Infios employs a layered cybersecurity framework that includes:
• Role-based access control
• Data encryption
• Continuous vulnerability scanning and penetration testing
• Compliance with global data security standards
Security is part of every product release, not an afterthought.
Are you placing greater emphasis on employee wellness such as investing in ergonomic environments and mental health support?
We support wellness in two ways. First, through product design—our user interfaces reduce cognitive load and are optimised for mobile, voice, and wearable tech to improve ergonomic comfort and productivity. Second, our labour management tools help customers better balance workloads, reduce fatigue, and increase engagement through gamification and performance recognition tools.
Is the shift toward decentralised digital platforms changing business models?
Yes. Decentralised, modular systems are slowly replacing monolithic ERP-driven models. Companies want the freedom to choose best-of-breed tools, deploy them quickly, and integrate them flexibly.
This is why our WMS and execution platform is designed to be modular and composable—so customers can roll out capabilities in phases, across different regions, and adjust as business needs evolve.
Is the industry being agile enough in adapting to shifting global trade regulations?
There’s still work to do. Many companies are reactive rather than proactive. However, platforms like ours give businesses the flexibility to quickly adjust compliance rules, labelling requirements, or shipping constraints across regions.
Our global customer base means we’ve built our solutions to support regulatory agility—including serial tracking, chain of custody, and global trade compliance workflows.
What sets your company apart from others?
Infios stands out in three key ways:
1. Flexibility: We adapt to your business—not the other way around. Our solutions are modular, fully configurable, and scalable.
2. Integration-first mindset: We connect your entire execution layer—across warehousing, labour, transportation, and beyond.
3. Intelligence embedded: We don’t bolt AI on after the fact—we embed it into the workflows that drive action.
We deliver real value, not just software.
How future-proof and flexible are your solutions?
Infios is built to grow with our customers. Whether you’re expanding into new markets, adopting automation, or undergoing a digital transformation, our platform is designed to support continual evolution. With a modular architecture, embedded intelligence, and a strong roadmap of innovation, we help our customers stay ahead of what’s next.
How would you sum up your company in three words?
Adaptable. Intelligent. Connected.
INFIOS
0844 894 0322
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