What’s the most exciting thing about your job?
Working with our customers and ensuring that they receive a great product and service. I love being at the centre of driving change, spotting opportunities, and working to make things happen. No two days are ever the same, and that keeps me energised.
Who has inspired you most in your career?
I’ve been lucky to work with some brilliant people, but those who inspire me most are leaders who combine clarity with kindness and put the customer at the centre of everything they do.
If you were an item in a warehouse, what would you be?
A pallet truck — practical, dependable and always moving things forward behind the scenes.
If you had your time again, what would you do different?
I’d probably worry less and back myself more in the early years of my career. Confidence comes with experience, but I’d remind my younger self to trust my instincts sooner.
What’s your favourite pastime?
Spending time with family and friends, good food, and being outdoors. Simple things done well.
Do you play a sport, follow a sport or support a team?
I am originally from Smethwick, so I come from a family of Baggies fans!
What’s the most embarrassing thing that’s happened in your career?
Ha ha, recently I was presenting about how the hearts and minds of our teams impact change management in relation to our customer experience. It’s something I’m really passionate about, and I ended up welling up mid-sentence! I had to pause and apologise to a room full of industry leaders — not quite what I’d planned!
Do you have any hidden talents?
I can usually find a way to fix things — practical or people problems! I’ve also got a good memory for detail, which comes in handy more often than you’d think.
Who would be your favourite party guest?
Anne Boleyn – I am Tudor era obsessed.
What is the greatest luxury in your life?
Time — a quiet morning with a good coffee and no rush is a real treat.
If you won the Lottery, what would you do?
I’d travel, invest in a few causes I care about, and make sure family and friends were taken care of. But I’d still want to do something purposeful — I’m not sure what, but I’d be no good at doing nothing!
Who or what makes you laugh?
Quick wit, clever humour, and definitely my husband!
What’s your dream holiday?
A world cruise — exploring, good wine, sunshine, and a view of the sea.
What’s your favourite music album?
2 Future 4 U, Armand Van Helden.
What’s your favourite movie or Netflix series?
My guilty pleasure is anything Real Housewives.
What would be your advice to someone thinking about coming into the industry (apart from “don’t do it”)?
Bring your energy and your problem-solving hat. It’s not always glamorous, but it’s full of opportunities to make a real impact. If you’re proactive and like a challenge, you’ll thrive.
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