Equipment readiness is vital for all organisations operating in the warehouse and 3PL, especially in peak season.
Recognising this, Southgate Global, a leader in the supply of operational logistics equipment, consumables, and technical and design services, has launched a new mobile application – the Southgate ServAgree app – to help customers reduce downtime as well as maximising capital investment in equipment.
Using the app, customers have access to Southgate’s Mobile Repair Service with rich data supplied daily, and the ability to manage all their servicing needs and inventory in one place. The app gives easy and direct access to Southgate’s Technical Services team whose mobile onsite expertise provides repairs and maintenance, ensuring the reliability of material handling and packing equipment, to help avoid unexpected downtime and costly delays.
Southgate’s Technical Services team service a range of equipment including strapping and wrapping machines, WAT dispensers, and many others, as well as material handling equipment such as carts and trolleys. It operates across the UK and Europe, with over 40 technicians servicing, maintaining, and repairing over 3,800 pieces of equipment every week. This team has the expert knowledge required to take care of a customer’s entire inventory of packing and material handling equipment, regardless of manufacturer.
The new Southgate ServAgree app has already helped one large e-commerce customer reduce downtime by up to 40 per cent by reducing repair time and lowering costs by reusing, repairing, and repurposing machinery and equipment instead of replacing them.
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