Essex-based Technical Drain Solutions has increased revenue and boosted productivity following the implementation of the BigChange fleet and job management system. By live-linking the back-office to vehicle tracking and engineers’ mobiles, communication and efficiencies has been improved, resulting in a 25 per cent increase in income and a 50 per cent boost in productivity.
Technical Drain Solutions uses BigChange to manage its growing fleet of specialist vehicles, which ranges from a 40-tonne artic, through different sized vacuum tankers, to service vans. At the start of each day, engineers are guided through a range of daily vehicle checks and alerts for regular maintenance. Other events, such as insurance renewal and MOT reminders are automatically generated by the system and sent through to the back-office. In addition, driver behaviour alerts, including flags for harsh braking, speeding and idling, are also improving the company’s environmental impact and health and safety, as well as minimising vehicle wear and tear.
With digital job cards and completion reports, integrated with the company’s accounting package, the new system has also allowed Technical Drain Solutions to manage a doubling in workload with just 40 per cent of the previous admin resource.
Using the BigChange app, which runs on any mobile phone or tablet, engineers can access relevant site histories or equipment specifications and record job details, including date / time stamped photographs, videos and signatures, as well as any parts used.
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